Brandi Smith
Customer Service Representative
Rock Spring,GA
Summary
Driver Support Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Driver Support Specialist
U.S. Xpress
05.2021 - 05.2023
- Positively interacted with drivers, upper management, and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Responsible for tracking loads of 75 trucks and answering 100+ calls, with 60% being 1st call resolution
- Educated drivers on Platform Science and maximizing mileage to increase their annual pay and company revenue
Tax Support Specialist
Intuit TurboTax
08.2018 - 04.2021
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine filing options.
- Answered inbound customer calls, maintaining 95% metric score.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handled time, and productivity. Received acknowledgment of highest survey scores 6 months consecutively
Education
Bachelor of Science - Behavioral Sciences
University of Arizona
Tucson, AZ01.2027
Skills
- Driver Management
- Expert problem-solving
- Advanced communication
- Delivery Schedule Oversight/Freight Flow
- Time management
- MS Office Suite
- Conflict resolution
- Interpersonal skills
- Critical thinking
- Adaptability
Timeline
Driver Support Specialist
U.S. Xpress
05.2021 - 05.2023
Tax Support Specialist
Intuit TurboTax
08.2018 - 04.2021
Bachelor of Science - Behavioral Sciences
University of Arizona
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