BRANDI STARNES
Kingsport,TN
Summary
Motivated, independent worker interested in new experiences. Enjoy plant work as a team or indivual basis and ready to be successful in your company. Attention to details Determined to succeed Hard worker Takes responsibility Ready to learn Natural leader Dependable
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Call Center Customer Service Representative
Advanced Call Center Technologies LLC
Kingsport, TN
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Investigated and resolved customer inquiries and complaints quickly.
Machine Operator / Backup Team Leader
Cooper Standard Automotive
Surgoinsville, Tennessee
01.2016 - Current
- Run several different inserters, crimpers, and benders making parts for Ford trucks
- Ensuring safety and quality of each part
- Do periodic checks for quality of parts for contour, length, surface,bead diameter.Do daily inspections of machines to ensure machines are in good working order.
customer service associate
Walmart
Kingsport, Tennessee
01.2015 - 01.2016
- Supercenter
- Unload trucks and stock freight
- Waiting on customers
- Setting shelf modulars ans checking dates
- Labeling and binning freight into backroom
- Checking in vendors
- Keeping area clean.
housekeeping manager
Kellermeyer Bergensons Services LLC
Maumee, Ohio
10.2014 - 01.2015
- Clean front lobby including windows and vacuuming floors
- Take out trash on sidewalks and in lobby
- All trash inside store
- Clean restrooms and empty trash
- Scrub and buff floors
- Education
Brock
Doffer
Kingsport, Tennessee
06.2014 - 09.2014
- Run doffing can hooked to an air vac to make yarn on spools that range from 4lb to 8lb
- 50 spools at a time are loaded on a truck and inspected for quality.
stocker, Supercenter Cake decorator, deli worker
Walmart
Kingsport, Tennessee
07.2001 - 06.2014
- Meat department stocker checking dates and resetting new displays in bunkers.
Education
Academics
Sullivan North High School
Kingsport, TN05.1997
Skills
- Security Administration
- Customer Data Confidentiality
- Service Recommendations
- Courteous with Strong Service Mindset
- Call Center Operations
- Call Documentation
- Issue and Complaint Resolution
- Policy and Procedure Adherence
- Scripted Calls
- Answering Customer Questions
- Patient and Empathetic
- Merchandise Orders and Exchanges
Timeline
Call Center Customer Service Representative
Advanced Call Center Technologies LLC
07.2021 - Current
Machine Operator / Backup Team Leader
Cooper Standard Automotive
01.2016 - Current
customer service associate
Walmart
01.2015 - 01.2016
housekeeping manager
Kellermeyer Bergensons Services LLC
10.2014 - 01.2015
Brock
Doffer
06.2014 - 09.2014
stocker, Supercenter Cake decorator, deli worker
Walmart
07.2001 - 06.2014
Academics
Sullivan North High School