Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brandi Still

Eau Claire,WI

Summary

Diligent CNA/ CBRF with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

9
years of professional experience

Work History

Aston Carter

Medicare Customer Service Representative
07.2021 - 01.2024

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
  • Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.

Care Partners Assisted Living

CNA / CBRF
05.2020 - 09.2023

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, muscular dystrophy, with extra training for patients with TBI's and memory care units.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.

Heatherwood Assisted Living

CBRF/CNA
02.2022 - 07.2022

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Teleperformance

Data Entry Clerk /Call Center Customer Service Representative
10.2021 - 07.2022

Job overview

  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Willis Towers Watson

Risk and Compliance Specialist
06.2019 - 10.2021

Job overview

  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.

Milestone Senior Living

CBRF / CNA
09.2020 - 02.2021

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, muscular dystrophy And TBI's / memory care being main focus.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.

Self / BRANDIS 53 CLUB

Bar and Restaurant Owner
01.2015 - 12.2019

Job overview

  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Recruited, hired, and trained talented staff to fill vacancies.

Education

Globe University Eau Claire
Eau Claire, WI

Bachelor of Business Administration And Management from Business Administration And Management
05-2010

University Overview

Memorial High School
Eau Claire, WI

High School Diploma
05-2002

University Overview

  • 3.89 GPA


  • Relevant Coursework: medical terminology

Skills

  • Vital signs monitoring
  • Compassionate communication
  • Maintaining confidentiality
  • Compassionate caregiver
  • Wound care specialist
  • Geriatric Care
  • Multitasking
  • Dementia Care
  • Medical Charting

Timeline

CBRF/CNA
Heatherwood Assisted Living
02.2022 - 07.2022
Data Entry Clerk /Call Center Customer Service Representative
Teleperformance
10.2021 - 07.2022
Medicare Customer Service Representative
Aston Carter
07.2021 - 01.2024
CBRF / CNA
Milestone Senior Living
09.2020 - 02.2021
CNA / CBRF
Care Partners Assisted Living
05.2020 - 09.2023
Risk and Compliance Specialist
Willis Towers Watson
06.2019 - 10.2021
Bar and Restaurant Owner
Self / BRANDIS 53 CLUB
01.2015 - 12.2019
Globe University Eau Claire
Bachelor of Business Administration And Management from Business Administration And Management
Memorial High School
High School Diploma
Brandi Still