Detail-oriented compliance, audit, investigative, and data analysis professional with more than 18 years of experience analyzing complex data, conducting audits and investigations, interpreting regulatory and policy requirements, identifying discrepancies, evaluating business processes, and preparing detailed reports and documentation. Experienced in reviewing data for accuracy and completeness, researching regulatory requirements, conducting root-cause analysis, developing recommendations, and communicating findings to internal and external stakeholders. Strong background in regulated environments requiring independent judgment, confidentiality, documentation accuracy, and adherence to federal and state requirements.
Work History
Data Business Analyst
1 Year 3 Months
Conifer Healthcare | 04.2025 - Current
Analyze data accuracy, completeness, and reporting requirements to support regulatory compliance initiatives and ensure business processes meet established requirements.
Research regulatory requirements and translate complex findings into reporting, technical, and system solutions.
Develop and maintain detailed technical specifications, procedural documentation, business requirements, and supporting materials.
Analyze complex business processes and data requirements to identify gaps, discrepancies, and opportunities for improvement.
Create, prioritize, and manage user stories supporting Agile development and timely delivery of business and technical solutions.
Collaborate with cross-functional teams and stakeholders to clarify requirements, resolve issues, and ensure accurate implementation of business processes.
Provide guidance and support to end users regarding reporting functionality, data requirements, and business processes.
State Reporting Product Analyst
5 Years 1 Month
Qualifacts | 03.2020 - 04.2025
Researched and interpreted state reporting regulations and compliance requirements across multiple jurisdictions.
Conducted audits and validation reviews to evaluate reporting accuracy, completeness, and compliance with applicable regulatory requirements.
Investigated reporting discrepancies, identified root causes, documented findings, and coordinated corrective actions with clients and internal teams.
Analyzed reporting data and metrics to identify trends, inconsistencies, and opportunities for process improvement.
Designed technical specifications and business requirements based on regulatory and operational needs.
Generated detailed reports and analyzed reporting metrics to support organizational decision-making.
Developed training materials and provided instruction regarding regulatory reporting processes, system functionality, and compliance requirements.
Led stakeholder meetings to assess reporting needs, resolve complex issues, and communicate findings and recommendations.
Senior Healthcare Economic Trend Analyst
4 Years 10 Months
Optum Healthcare | 05.2015 - 03.2020
Audited healthcare data and records to ensure compliance with program requirements and organizational standards.
Gathered, reviewed, and analyzed data from multiple sources to assess program effectiveness and identify financial opportunities and discrepancies.
Conducted complex investigations and root-cause analysis to identify and resolve data and process discrepancies.
Analyzed financial and operational data to identify trends, evaluate outcomes, and support business recommendations.
Forecasted revenue opportunities using data analysis and collaborated with analysts to improve and automate reporting and operational processes.
Prepared detailed reports, test files, and analytical findings for clients and leadership.
Presented complex analytical findings and recommendations to internal and external stakeholders and explained underlying system logic and methodology.
Program Integrity Analyst
9 Months
NCI AdvanceMed | 08.2014 - 05.2015
Conducted detailed investigations involving complaint reviews, data analysis, regulatory compliance, and supporting documentation.
Utilized analytical techniques to identify billing irregularities, discrepancies, and potential fraud indicators.
Requested, reviewed, and analyzed records and supporting documentation to evaluate compliance and substantiate findings.
Prepared comprehensive investigative reports and supporting documentation for law enforcement agencies and regulatory partners.
Maintained confidential records and documentation in accordance with federal security requirements.
Associate Program Integrity Analyst
1 Year 9 Months
NCI AdvanceMed | 11.2012 - 08.2014
Investigated and resolved beneficiary complaints involving regulated healthcare services.
Requested and reviewed records and supporting documentation to validate billed services and investigate discrepancies.
Conducted interviews with beneficiaries and providers and communicated regulatory and program requirements.
Documented investigative activities and prepared reports involving suspected compliance violations and fraud allegations.
Pre-Pay Medical Review Team Lead
1 Year 6 Months
CGS Administrators (formerly Cigna Government Services) | 05.2011 - 11.2012
Supervised medical review staff, clinicians, and supervisors to ensure operational efficiency, accuracy, and compliance.
Monitored workload, quality, accuracy, and timeliness metrics to identify trends and performance issues.
Audited work products and provided coaching to improve compliance, accuracy, and performance.
Developed and delivered training programs covering systems, policies, procedures, and work instructions.
Maintained departmental documentation and procedural materials.
Pre-Pay Medical Review Senior Claims Analyst
3 Years 3 Months
CGS Administrators (formerly Cigna Government Services) | 02.2008 - 05.2011
Reviewed and analyzed medical claims to determine compliance with established guidelines, policies, and procedures.
Made independent determinations requiring analytical judgment and interpretation of complex requirements.
Maintained productivity and quality standards while managing individual workloads and competing priorities.
Served as a subject matter expert and trained new staff on systems, procedures, and regulatory requirements.
Assisted with quality assurance and process improvement initiatives.