BRANDI STURGES
League City
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
18
18
years of professional experience
Work History
Special Education & Dyslexia Teacher
Clear Creek & Hitchcock ISD
01.2018 - Current
- Developed individualized learning plans for students with dyslexia.
- Implemented evidence-based teaching strategies to enhance reading skills.
- Analyzed student performance data to identify learning trends and implemented targeted intervention strategies, enhancing individualized learning outcomes.
- Managed complex student caseloads and regulatory documentation, ensuring compliance with federal and state educational mandates (IEP/ARD) to support student success.
- Collaborated with teachers to create inclusive classroom environments.
Office Manager
William High MD PA
Houston
01.2009 - 12.2017
- Directed administrative operations for a high-volume neurology practice, overseeing revenue cycle activities, credentialing, and regulatory compliance.
- Managed 10 state professional licenses and coordinated 50+ hospital credentialing applications, ensuring 100% adherence to renewal deadlines.
- Served as primary liaison between physicians, insurance payers, and vendors to resolve complex billing and administrative discrepancies.
- Coordinated patient scheduling and maintained appointment calendars for physicians.
- Oversaw inventory management for medical supplies and office equipment.
- Facilitated communication between staff, patients, and healthcare providers.
- Implemented office policies to improve patient care and service quality.
- Trained new employees on office procedures and software systems.
- Organized medical records and ensured compliance with privacy regulations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with patients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
Education
Master of Science - Health Information Management
Texas State University
San Marcos, TX05-2025
Bachelor of Science - Psychology
University of Houston-Clear Lake
Houston, TX01-2018
Skills
- Credentialing
- Revenue Cycle Operations
- EHR Documentation
- HIPAA Compliance
- Patient scheduling
- Calendar management
- Office Administration
- Microsoft Excel
- SQL
- Data Analysis
- Staff supervision
- Workflow efficiency
Technical Skills
SQL, Microsoft Excel (Pivot Tables, Advanced Filtering), EHR Documentation, HIPAA Compliance, Credentialing, Revenue Cycle Operations
Timeline
Special Education & Dyslexia Teacher
Clear Creek & Hitchcock ISD
01.2018 - Current
Office Manager
William High MD PA
01.2009 - 12.2017
Master of Science - Health Information Management
Texas State University
Bachelor of Science - Psychology
University of Houston-Clear Lake