Brandi Sweeney
Russellville,KY
Summary
Dynamic Store Manager with a proven track record at Sun Tan City, excelling in customer service and inventory management. Enhanced customer satisfaction through effective training and mentoring, while reducing employee turnover by fostering a supportive team environment. Expert in POS systems and adept at problem-solving to drive operational efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Sun Tan City
Hopkinsville, KY
12.2018 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Store Sales Manager
Express Tan
Hopkinsville, KY
03.2010 - 12.2018
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
- Conducted regular competitor analysis staying updated on industry trends adapting pricing strategies accordingly.
- Implemented loss prevention measures effectively reducing shrinkage rates within the store environment.
- Collaborated with other departments in-store events planning, driving cross-functional success and increased customer engagement.
- Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
- Mentored junior staff members creating a supportive work culture promoting teamwork increasing productivity.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
Education
Hopkinsville High School
Hopkinsville, KY05.2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Retail inventory management
- Shift scheduling
- Employee training
- POS systems
- Supply ordering
- Employee scheduling
Timeline
Store Manager
Sun Tan City
12.2018 - 03.2025
Store Sales Manager
Express Tan
03.2010 - 12.2018
Hopkinsville High School