Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor King

Atlanta,GA

Summary

Accomplished professional with a proven record of success in supervisory roles within the realm of customer service. Known for my ability to lead and inspire teams to deliver exceptional service experiences while consistently exceeding performance targets. Skilled in implementing strategies to enhance customer satisfaction, streamline processes, and drive efficiency. Adept at fostering a positive and collaborative work environment that promotes employee growth and development. With strong communication and interpersonal skills, I am well-equipped to effectively manage teams and drive results in a supervisory position within a customer-centric organization.

Overview

8
8
years of professional experience

Work History

Janitorial Supervisor

Sodexo Magic
12.2022 - Current
  • Assigns janitorial work to employees, following material and work requirements
  • Inspects work performed to ensure conformance to specifications and established standards
  • Trains workers in janitorial methods and procedures and proper operation of equipment
  • Issues janitorial supplies and equipment to workers to ensure quality and timely delivery of services
  • Supervises staff, ensures a competent, motivated staff through hiring, training, counseling, and reviewing performance
  • Schedules and prioritizes tasks, and ensures adherence to procedures, regulations and guidelines while minimizing errors and safety risks.

Customer Care Supervisor

Haven 4 Hope
04.2020 - 12.2022
  • Hired, trained, and prepared call center representatives to respond to customer questions and complaints
  • Troubleshooted problems with services or products
  • Ensured agents understood and complied with all call center objectives, performance standards, and policies
  • Answered agent questions regarding best practices or difficult calls
  • Identified operational issues and suggested possible improvements
  • Monitored and evaluated agent performance, provided learning or coaching opportunities, and took corrective action, if necessary
  • Prepared reports and analyzed data to assist management as they determined call center goals
  • Worked with other supervisors and management team members to support agents and maximize customer satisfaction.

Shipping Lead

Central Garden & Pet
04.2018 - 03.2020
  • Obtained and processed product orders
  • Received, registered and distributed packages within the company
  • Maintained the company stockroom through organizing, cleaning, and cataloging items
  • Scheduled large shipments and planned logistics to ensure that there was sufficient storage space for incoming items
  • Ensured the staff on hand could manage all incoming shipments
  • Kept files of goods shipped and received
  • Prepared regular shipping and receiving reports for managers
  • Handled issues arising in shipping or inventory handling
  • Ensured adherence to environmental management and systems.

Area Supervisor

DD's Discounts
06.2016 - 03.2018
  • Achieved high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
  • Measured and reported the effectiveness of store activities and employees performance
  • Organized and maintained inventory and storage areas
  • Ensured shipments’ and inventory transactions’ accuracy
  • Communicated job expectations and coached employees
  • Determined staffing levels and assigned workload
  • Interfaced with customers to answer questions or solve problems
  • Maintained items record, documented necessary information and utilized reports to project store status
  • Identified areas of improvement and established innovative or adjusted existing work procedures and practices
  • Conferred and coordinated activities with other departments
  • Open and closed store
  • Interviewed, hired, and trained new staff members.

Education

Associate of Arts - Business Administration

American InterContinental University
Dunwoody, GA
05.2012

Skills

  • Data Analytics
  • Operations leadership
  • Training and mentoring
  • Excellent Communication
  • Staff Management
  • Complex Problem-Solving
  • Priority management
  • Business Administration
  • Attention to Detail
  • Teamwork and Collaboration
  • MS Office & Suite proficiency

Timeline

Janitorial Supervisor

Sodexo Magic
12.2022 - Current

Customer Care Supervisor

Haven 4 Hope
04.2020 - 12.2022

Shipping Lead

Central Garden & Pet
04.2018 - 03.2020

Area Supervisor

DD's Discounts
06.2016 - 03.2018

Associate of Arts - Business Administration

American InterContinental University

Similar Profiles

CREATE PROFILE
Taylor King