I enjoy helping people resolve issues on a technical level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Brandi Taylor
Columbus,GA
Summary
Overview
9
years of professional experience
Work History
ADT
Customer Service Representative
06.2016 - 01.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Klippers
Dog Groomer
11.2014 - 01.2016
Job overview
- Making sure that the animal was clean, brushed, nails trimmed, ears cleaned, so that the groomer was able to finish the animals without having to do prep work
- Every good groomer depends on their bather or prep person.
We Do Auto Detailing - Columbus, GA
Secretary
02.2010 - 09.2014
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Columbus Technical CollegeColumbus, GA
College in Cyber Security Analyst
05.2024
University Overview
Skills
- I am a young individual who is self-motivated I catch on quick and I'm full of ideas I'm a very outgoing multi-talented person who loves to work I have a experience in a lot of different areas I've had a lot of different trades and skills! (10 years)
- Time management
- Animal Care
- Organizational Skills
- Receptionist
- Cleaning
- Training
- MS Office
- Customer service (2 years)
Timeline
Customer Service Representative
ADT
06.2016 - 01.2019
Dog Groomer
Klippers
11.2014 - 01.2016
Secretary
We Do Auto Detailing - Columbus, GA
02.2010 - 09.2014
Columbus Technical College
College in Cyber Security Analyst
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