Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Tew

Tampa,Florida

Summary

Seasoned ICS Adjuster and Internationa with a proven track record at GEICO. Expert in claims investigation and problem-solving, adept at enhancing customer satisfaction and resolving complex issues. Demonstrated ability in critical thinking and liability assessment, significantly improving claim processing efficiency.

Overview

21
21
years of professional experience

Work History

ICS Adjuster

GEICO
Lakeland, FL
02.2020 - Current
  • Conducted policyholder, claimant, and witness interviews to assist with claim liability.
  • Interpreted policy language to determine coverage for insureds.
  • Identified and obtained evidence for claims.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Verified the extent of liability with reviews of police reports, and other evidence provided.
  • Assisted with customer requests and answered questions to improve satisfaction.

Arbitration Panelist

GEICO
Lakeland, FL
08.2023 - 12.2023
  • Assisted with Arbitration Panelist Project.
  • Assisted in resolving disputes between insurance companies through arbitration.

International Customer Associate for UPS

Alorica
Tampa, FLORIDA
05.2004 - 02.2020
  • Single Point of Contact for over 200 International accounts
  • Research the customer inquiry using all available resources
  • Make outbound phone calls to resolve customer issues
  • Process investigations for lost packages
  • Entering damage investigation for damaged packages
  • Communicate with Sales Resources via email, inbound/outbound calls
  • Send concerns and emails to internal departments
  • Work every customer and Sales Resource concern with full ownership
  • Provided feedback and coaching to 50 agents with approximately 200 shippers in the United States with multi-million dollars in assets and maintain a data base of all shippers and their portfolio of contacts
  • Maintained 360 sessions for SMART Goals, Reactive sessions on call and email quality sessions for Customer Satisfaction Surveys, and trained on internal processes for UPS policies and procedures
  • Worked with International Account Executives for UPS to answer industry specific questions and maintain a work balance between a team of agents
  • Assisted with escalations and help to resolve complex issues involving customs and international regulations that result in holds or delayed packages for UPS Exceptional research and problem-solving skills
  • Provided exceptional research and problem-solving skills
  • Assisted with resolving lost and damage claim request for international packages
  • Followed procedures and guidelines that were essential to the day to day operation of ICA, IPCA, Universal and Tracking of all logistical packages
  • Initiated formal investigations into lost and damage claims
  • Provided exceptional customer services via phone and email communication

Education

High School Diploma -

Armwood High School
Tampa, Florida

Skills

  • Claims investigation
  • Policy investigations
  • Problem-solving
  • Decision-making
  • Critical thinking
  • Liability assessment
  • Claims file documentation
  • Claims processing
  • Evidence reviews

Timeline

Arbitration Panelist

GEICO
08.2023 - 12.2023

ICS Adjuster

GEICO
02.2020 - Current

International Customer Associate for UPS

Alorica
05.2004 - 02.2020

High School Diploma -

Armwood High School

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Brandi Tew