Brandi Tipaldos
Rome,GA
Summary
Compassionate healthcare support professional with a long history of experience. Meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong commitment to patient experience and HIPPA compliance. Patient Registration & Admissions, Medical Terminology, Insurance Verification & Scheduling
Overview
27
27
years of professional experience
1992
1992
years of post-secondary education
Work History
Small Business Co-Owner
Cornerstone Construction Roofing Specialists
Rome, Georgia
05.2012 - 01.2026
- Developed and maintained relationships with clients for project updates.
- Streamlined communication between teams to optimize workflow efficiency.
- Addressed customer inquiries and issues ensuring continued service satisfaction.
- Established customer service protocols for prompt resolution of complaints or inquiries.
- Oversaw payroll, accounts receivable, and accounts payable functions.
- Attracted skilled candidates for diverse roles within organization.
- Planned corporate events such as conferences, trade shows and workshops.
- Documented all financial transactions including invoices, purchases, and payments.
- Facilitated agreements with vendors, suppliers, and partners.
Co-Owner
Foster’s Mill Steakhouse & BBQ
Rome, Georgia
01.2017 - 01.2019
- Managed daily operations at a busy steakhouse and BBQ restaurant.
- Oversaw staff scheduling to ensure optimal coverage and service quality.
- Developed menus that highlighted seasonal ingredients and customer preferences.
- Educated new employees on food safety and customer service protocols.
- Streamlined inventory management to optimize stock levels and minimize waste.
- Secured compliance with health regulations throughout food preparation and service.
- Managed customer feedback to enhance dining experiences and resolve concerns.
- Partnered with suppliers to secure premium ingredients for menu offerings.
- Oversaw daily business operations encompassing staffing, inventory management, budgeting, accounting, and payroll processing.
Life Enrichment Advisor
Marsh’s Edge Retirement Community
Saint Simons Island, Georgia
01.2007 - 01.2009
- Developed engaging activity programs for residents' physical and mental well-being.
- Organized social events to promote community involvement and resident interaction.
- Collaborated with healthcare staff to address residents' individual needs and preferences.
- Conducted art and music therapy sessions to promote emotional expression and creativity.
Manager
C H Martin Orthotics and Prosthetics
Savannah, Georgia
02.2004 - 01.2007
- Managed daily operations for orthotic and prosthetic services.
- Supervised team members to ensure efficient workflow and patient care.
- Collaborated with healthcare professionals to develop patient treatment plans.
- Scheduling of all patients
- Processing of preauthorizations
Admissions Representative
WellStar Kennestone Hospital
Marietta, Georgia
01.2001 - 01.2004
- Assisted patients with admissions paperwork and insurance verification processes.
- Educated patients about hospital services and available healthcare programs.
- Coordinated with medical staff to ensure timely patient processing and care.
- Processed Medicare and Medicaid audits
Manager, Referral Department
Promina Health
Marietta, Georgia
01.1999 - 01.2001
- Managed daily operations and ensured team met service standards.
- Developed training programs for new staff to enhance performance.
- Supervised inventory management and maintained supply levels.
- Referral processing thru phone and fax
- Interview new prospects for different positions within the company
- Weekly meetings with Medical Director and Nursing staff
- Traveled to doctor’s offices within the network to train new referral system
- Met one on one for performance reviews with referral staff
- Handled all issues promptly and professionally
Education
West Rome High School
Rome, GASkills
- Activity program development
- Art therapy facilitation
- Community event planning
- Individual needs assessment
- Managerial skills
- Excellent communication and customer service skills
- Knowledge in medical coding and insurance
Timeline
Co-Owner
Foster’s Mill Steakhouse & BBQ
01.2017 - 01.2019
Small Business Co-Owner
Cornerstone Construction Roofing Specialists
05.2012 - 01.2026
Life Enrichment Advisor
Marsh’s Edge Retirement Community
01.2007 - 01.2009
Manager
C H Martin Orthotics and Prosthetics
02.2004 - 01.2007
Admissions Representative
WellStar Kennestone Hospital
01.2001 - 01.2004
Manager, Referral Department
Promina Health
01.1999 - 01.2001
West Rome High School