Brandi Walls
CHAPEL HILL,TN
Summary
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
OSP Dispatch
United Communications
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tier 2 Technical Support Specialist
United Communications
04.2020 - 07.2023
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Analyzed code to assist support team in finding solutions and workarounds to problems.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Helped streamline repair processes and update procedures for support action consistency.
Customer Service Representative
Verizon Wireless
07.2014 - 04.2019
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
Cycle Counter
Ozburn-Hessey Logistics LLC
01.2012 - 07.2014
- Performed full audits each week and documented results.
- Collected and disposed of damaged or out of date products in line with established procedures.
- Completed daily cycle counts of products, components and raw materials.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
- Reported discrepancies and shortages to supervisors to help keep line on-track.
Education
High School Diploma -
Cornersville School
Cornersville, TN12.2009
Skills
- Service Schedule Coordination
- Collaborative Team Player
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Resolving Problems and Incidents
- Issue and Resolution Tracking
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
Timeline
OSP Dispatch
United Communications
07.2023 - Current
Tier 2 Technical Support Specialist
United Communications
04.2020 - 07.2023
Customer Service Representative
Verizon Wireless
07.2014 - 04.2019
Cycle Counter
Ozburn-Hessey Logistics LLC
01.2012 - 07.2014
High School Diploma -
Cornersville School
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