Brandi Ward
Cross,SC
Summary
Knowledgeable about maintaining organized inventories and handling requirements of adhering to company policy and procedure. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
13
13
years of professional experience
Work History
Cleaning Associate
Sweeping Swans
01.2026 - Current
- Led daily cleaning operations, ensuring compliance with health and safety standards.
- Implemented inventory management systems to track cleaning supplies and tools.
- Enhanced sanitation protocols, resulting in improved facility cleanliness and customer satisfaction.
- Trained new team members on efficient cleaning techniques and equipment usage.
- Conducted regular inspections of assigned areas to ensure optimal cleanliness and organization.
- Demonstrated problem-solving skills by addressing challenging stains and spills with effective treatments.
Bartender
Dig17A
05.2025 - 12.2025
- Crafted and served cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted in inventory management, tracking supplies and ordering restocks as needed.
- Engaged with customers, providing recommendations based on preferences and feedback.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bakery Clerk
Walmart
05.2019 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated bakery equipment efficiently while adhering to safety protocols.
- Maintained cleanliness and organization of bakery displays for optimal presentation.
- Prepared and packaged baked goods according to quality standards and specifications.
- Monitored product freshness and rotated stock to minimize waste and maintain quality.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Shift Leader
Scotchman
09.2015 - 06.2018
- Followed safety, security and company procedures, including age verification requirements for restricted products
- Restocked merchandise and maintained a clean, organized and safe work environment.
- Counted cash drawers, completed shift reports, prepared deposits and addressed discrepancies as needed.
- Monitored fuel pumps, store inventory and product displays to ensure smooth operations.
- Supervised daily operations and provided directions to employees during assigned shifts, as well as training new hires.
Customer Service Associate
Dial America
10.2014 - 08.2015
- Collaborated with team members to streamline workflows and improve service delivery.
- Documented customer interactions to maintain accurate records for future reference.
- Trained new associates on company policies and customer service protocols.
- Adapted quickly to changing processes and technology to meet evolving business needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Cleaning Team Leader
Resort Quest
04.2013 - 10.2014
- Supervised daily cleaning operations, ensuring adherence to established standards and procedures.
- Trained new team members on safety protocols and cleaning techniques to enhance efficiency.
- Coordinated supply inventory management, optimizing resource availability for cleaning tasks.
- Resolved guest complaints regarding cleanliness promptly, maintaining high satisfaction levels.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SCSkills
- Strong work ethic
- Proactive attitude
- Reliability and punctuality
- Time management
- Attention to detail
- Multitasking and organization
- Conflict resolution
References
Elizabeth Johnson, Manager - Dig17A (843)826-3466
Christy Weaver, Shift Supervisor - Sweeping Swans (843)367-4635
Kim Lozier, Store Manager - Scotchman (843)830-0084
Timeline
Cleaning Associate
Sweeping Swans
01.2026 - Current
Bartender
Dig17A
05.2025 - 12.2025
Bakery Clerk
Walmart
05.2019 - 04.2025
Shift Leader
Scotchman
09.2015 - 06.2018
Customer Service Associate
Dial America
10.2014 - 08.2015
Cleaning Team Leader
Resort Quest
04.2013 - 10.2014
High School Diploma -
Berkeley High School