Trista Hunter
Pueblo,CO
Summary
Dedicated Customer Service Representative. Highly skilled in delivering exceptional service and ensuring customer satisfaction. Demonstrated ability to understand customer needs and provide appropriate solutions through effective communication. Committed to delivering excellent customer experiences with a positive and friendly demeanor.
Overview
19
19
years of professional experience
Work History
Cleaning Associate
Abba Cleaners
02.2018 - 01.2025
- Ensured safety compliance by properly handling chemicals and adhering to established guidelines during all tasks.
- Adapted to varying work environments, skillfully tackling diverse assignments across multiple residences.
- Contributed to company growth by providing exceptional service that led to repeat business and positive recommendations from satisfied clients.
- Collaborated with fellow associates to complete large-scale cleaning projects quickly and efficiently.
Server/Waitress
Do Drop Inn (Restaurant)
04.2016 - 01.2018
- Waited tables from start to finish while providing excellent customer service to all guests throughout their stay.
- Answered phones and processed to-go orders when needed.
- Executed all necessary duties for the restaurant's daily opening and closing.
- Trained new-hire employees upon upper management's request.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Waitress
Nachos (Restaurant)
05.2013 - 03.2016
- Served tables and delivered excellent customer service.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Customer Service Representative
Stellar Restaurant Solutions
10.2010 - 05.2013
- Effectively managed a high-volume of inbound and outbound customer calls.
- Provided accurate and appropriate information in response to customer calls.
- Demonstrated mastery of customer service call script within specified time frames.
- Managed high call volume with tact and professionalism.
- Collaborated with upper management to assess co-worker call performance.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Patient Care Advocate
Express Scripts Inc.
09.2005 - 09.2010
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer complaints empathetically and professionally.
- Provided accurate and appropriate information in response to customer inquiries.
- Gathered and verified all required customer information for tracking purposes.
- Demonstrated mastery of customer service call script within specified time frames.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Completed daily spreadsheets as part of the offline team in the workers compensation department.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Delivered comprehensive training to various employees.
- Referred unresolved grievances to designated departments for further investigation.
Education
High School Diploma - undefined
South High School
Pueblo, CO01.2004
Skills
- Strong troubleshooting skills
- Telecommunications knowledge
- Strong work ethic
- Efficient multitasking and organization
- Proactive attitude
- Health and safety compliance
- Commercial and residential cleaning
- Proper chemical handling
- Exceptional time management
Timeline
Cleaning Associate
Abba Cleaners
02.2018 - 01.2025
Server/Waitress
Do Drop Inn (Restaurant)
04.2016 - 01.2018
Server/Waitress
Nachos (Restaurant)
05.2013 - 03.2016
Customer Service Representative
Stellar Restaurant Solutions
10.2010 - 05.2013
Patient Care Advocate
Express Scripts Inc.
09.2005 - 09.2010
High School Diploma - undefined
South High School
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