Brandi Warren
Roy
Summary
Focused, detail-oriented and conscientious professional with advanced understanding of regulations and standards. Reviews large volumes of physical and digital data to assess accuracy and integrity of provided information while meeting tight deadlines.
I have a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Senior Tax Analyst
Internal Revenue Service
Ogden
03.2022 - Current
- Company Overview: This is a federal job
- Executed comprehensive tax administration functions, including in-depth research and resolution of potential identity theft, fraud, and fabrication cases using IDRS across individual, business, and tax preparer accounts
- Played a key role in the RICS mission by managing and maintaining the TPP database, contributing to the identification, evaluation, and prevention of improper refunds
- Safeguarded sensitive taxpayer data by administering and maintaining Privacy Impact Assessments for RICS applications in accordance with IRM 10.5.2 and analyzing data handling through PCLIA
- Administered and maintained user access within the RICS Application Permissions Portal (RAPP) adhering to SORN IRS 34.037 and IRM 10.8 guidelines
- Proactively addressed knowledge gaps by developing advanced search queries for SMS code within various system components
- Enhanced team efficiency and reduced reliance on individual expertise by consolidating, organizing, updating, and disseminating critical technical documentation for the Taxpayer Protection Program.
Management and Program Analyst
Internal Revenue Service
Ogden
08.2019 - 03.2022
- Company Overview: This is a federal job
- Proactively identified and addressed program inefficiencies and vulnerabilities by providing timely recommendations and updates to internal and external stakeholders
- Took initiative to research and interpret IRM 1.5.1, leading to the development and implementation of a new IA program performance measurement system and associated training materials
- Demonstrated strong analytical and problem-solving skills by identifying a critical security flaw during testing of login.gov and ID.me, preventing potential fraudulent activity
- Independently conducted thorough testing of the CTCUP implementation, identifying and documenting six critical cases with national implications, ensuring their correction prior to public release
- Led cross-functional projects, including directing an external review of OMNI Channel best practices in collaboration with MITRE and industry experts, resulting in actionable recommendations for the A3 data plan
- Drove system improvements by identifying and documenting a limitation in Experian's system, leading to an update that projected to increase verification rates by 2.88% and enable over 470,000 additional profile creations annually
- Leveraged CDW, SQL Server Management, and SPLUNK to extract, analyze, and report on data to support program administration and identify areas for improvement
- Performed in-depth analysis to help solve diverse problems with program implementation and operations.
- Studied complex data sets and systems to identify positive trends and successful programs.
- Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
- Developed training materials for staff members responsible for managing the various programs.
- Performed quality assurance to assess data and validate results.
- Collaborated with cross-functional teams to ensure successful program execution.
Management and Program Analyst
Internal Revenue Service
Ogden
08.2015 - 08.2020
- Company Overview: This is a federal job
- Proactively identified opportunities for process improvement, recommending and implementing a restricted permission SharePoint site that streamlined PM&HR file storage and reduced redundancy
- Provided vital analytical support for the Servicewide Campus Telework Initiative, utilizing automation skills in Excel, Word, HR Connect, and the Telework Portal to collect and analyze program data
- Generated insightful reports identifying telework trends, risks, and gaps across natural workgroups, ensuring compliance with Servicewide policy and contributing to an estimated 9.5 man-hour efficiency gain
- Leveraged data analysis skills to identify trends in Leadership Development by analyzing nine separate documents for the Track the Journey initiative
- Developed and implemented automated formulas to efficiently combine and maintain all program data in a single, accessible repository
- Proficient in performing complex calculations and ensuring data integrity for DMRP, SMRP, and FLRP readiness programs, guaranteeing accuracy for high-level program assessments
- Provided consistent and effective leadership in the strategic planning, development, and execution of key programs
- Proven track record of sound judgment, ethical conduct, and resourcefulness, evidenced by multiple appointments as Acting Chief, LDO
- Enhanced team performance by developing practical job aids and providing direct mentorship and guidance to all LDO employees in the creation of their performance evaluation commitments
- Championed a positive and collaborative work culture through open communication, cooperative engagement, and the active sharing of expertise across teams
- Exhibited a proactive approach to resource and procedural evaluation, initiating, developing, and recommending targeted modifications to rectify and enhance existing deficiencies
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Developed and maintained a database of program information to track progress and identify areas for improvement.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Management and Program Analyst
Internal Revenue Service
Ogden
08.2019 - 12.2019
- Company Overview: This is a federal job
- I received a temp promotion to the Corporate Shared Support Service Wide Initiative
- I facilitated equipment & space tickets for 70 external hires as well as administering the UWR process for this cross-functional program
- I established & maintained the sharing arrangements for LB&I, TEGE & SB/SE Field
- I streamlined the process of documenting arrangements
- I worked directly with GM/TM, Regional Support Champions, NTEU & shared support associate/assistants to ensure a productive labor-management partnership
- I facilitated mediation between affected parties when needed as it relates to concerns with the assignments
- I created high-level overview of the program & answers to commonly asked questions & presented four SABA sessions to 184 TM, GMs and Directors
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Human Resources Specialist
Internal Revenue Service
Ogden
04.2007 - 07.2015
- Managed the HR Connect ePerformance system across the IRS, overseeing a wide range of management, technical, and administrative activities
- Monitored system trends, identified systemic issues, and aligned customer requirements with Performance Management regulations
- Served as the primary liaison between diverse stakeholders, including front-end users, executives, HCO, and Business Unit representatives
- Conducted detailed testing, created comprehensive documentation, and collaborated with Treasury on issue resolution via conference calls, incident reports, Change Requests, and Functional Design Documents
- Provided critical technical leadership in the review of functional requirements for a potential new Performance Management system
- Analyzed and documented viable technical solutions, providing impact proposals to HCO and local management encompassing system selection, implementation, maintenance, promotion, and administration
- Interpreted and explained human resources policies, procedures or regulations.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Assisted in developing policies and procedures for the Human Resources Department.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Implemented performance management systems, including performance appraisals and goal setting, to boost productivity.
Supervisory Human Resources Specialist
Internal Revenue Service
Ogden
03.2015 - 05.2015
- Company Overview: This is a federal job
- Served as the Section Chief for the Ogden Employee Accounts & Benefits Section, providing strategic leadership and direction to 2 managers and a team of approximately 50 employees
- Directly responsible for the comprehensive oversight of the Benefits Unit, managing all Health and Life Insurance programs, and the Ogden Gate, the central point of contact for all IRS employee inquiries regarding Personnel and Payroll matters
- Recognized a critical inefficiency in the Ogden Gate's workload tracking process and proactively implemented an electronic reporting system utilizing existing KISAM resources, significantly improving data collection and analysis
- Effectively supported the integration of 6 temporary employees through coordinated training initiatives
- Cultivated a positive and collaborative work environment by maintaining consistent and open communication with management, peers, and direct reports, leading to improved overall morale and the identification of key process improvement opportunities
- Championed the implementation of e-Fax capabilities (individual limited access and a group eFax box) to enhance communication efficiency
- Demonstrated a commitment to employee engagement by actively participating in group meetings to gain a thorough understanding of daily operational processes, enabling targeted support and informed recommendations for workload optimization
- Implemented an automated system for tracking and following up on assigned tasks, ensuring timely completion of multiple projects and adherence to critical deadlines
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Provided guidance to managers on personnel issues such as performance management, disciplinary actions, employee relations and policy interpretation.
Skills
- Data analysis
- SQL database management
- Fraud detection
- Privacy assessments
- Technical documentation
- Process improvement
- Project management
- Cross-functional collaboration
- Report preparation
- User access management
- Problem solving
- Microsoft office proficiency
- Decision-making skills
- Detailed documentation
- Analytical skills
- Leadership skills
- Interpersonal communication
- Time management
- Project coordination
- Proficient in [software]
- Research proficiency
- Multitasking
- Professionalism
- Continuous improvement
- SQL querying
- Data management
- Analytical thinking
- Self motivation
- User acceptance testing
- Problem-solving aptitude
- Performance improvement
- Problem-solving
- Analyze data
Personal Email
bambamz2871@gmail.com
References
- Beth Haverly, Internal Revenue Service, Director, Examination - Brookhaven, 763-347-7003, beth.a.haverly@irs.gov, True
- Barbara J Berry, Secret Service, Consultant, 801-782-5238, bjberry13a@comcast.net, True
- Yongrui Fan, Booz Allen, Contractor, 3013263482, Yongrui.Fan@irs.gov, True
Work Email
brandi.warren@irs.gov
Job Related Training
- SQL Query Language Writing, 02/01/22
- Skype for Business, Sharepoint Administration, Analyst training, 2017
- Report Builder Basics, SABA Content Manager, 2016
- Microsoft Office, Workforce Analytics Intermediate Training, 2015
Timeline
Senior Tax Analyst
Internal Revenue Service
03.2022 - Current
Management and Program Analyst
Internal Revenue Service
08.2019 - 03.2022
Management and Program Analyst
Internal Revenue Service
08.2019 - 12.2019
Management and Program Analyst
Internal Revenue Service
08.2015 - 08.2020
Supervisory Human Resources Specialist
Internal Revenue Service
03.2015 - 05.2015
Human Resources Specialist
Internal Revenue Service
04.2007 - 07.2015