BRANDI WHITE
Salt Lake City,UT
Summary
Motivated individual promoting well-rounded skill set including over 5 years team management and customer service experience. Always ready and willing to pitch in and perform above expectations with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Administrator
Kenworth Sales Company
Salt Lake City, UT
03.2023 - Current
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assist SA's with managing work orders and quotes, as well as maintain the department's PO's and Fleet rejections.
- Continue to answer and dispatch most of the mobile call outs 24 hours a day for over a year with no missed calls.
- Pitched in to help with office tasks during busy periods and staff absences.
Service Advisor
Kenworth Sales Company
Salt Lake City, UT
02.2022 - 03.2023
- Efficient in collecting customer information at check in, and accurately entering all necessary information into the system.
- Consistent with providing accurate information to customers when providing updates to customers in person, on the phone and via email while maintaining professionalism.
- Quickly set the standard for email communication, and lead the SA team in open and closed work orders, sales and customer service, as well as accuracy in invoicing and quotes.
- Took on the mobile service within 6 months, and currently am maintaining the majority of the calls.
- In just over a year, promoted by management to Service Administrator due to my ability quickly master new systems and tasks given.
Office Manager
PACCAR Financial UTC
Salt Lake City, UT
02.2019 - 11.2021
- Greeted customers at the door and assisted them with any questions or concerns.
- Maintained filing system for all sales files and title work.
- Processed all titles in office and delivered to the DMV for processing.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
Education
Some College (No Degree) - Nursing
Platt College
Oklahoma City, OK01-2003
GED -
Putnam City West High School
Oklahoma City, OK01-2001
Skills
- Staff management and training
- Excellent attention to detail
- Relationship building
- Service Quality Standards
- Process Improvement
- Time Management
Certification
- Currently hold a license as a Notary Public for the state of Utah.
Timeline
Service Administrator
Kenworth Sales Company
03.2023 - Current
Service Advisor
Kenworth Sales Company
02.2022 - 03.2023
Office Manager
PACCAR Financial UTC
02.2019 - 11.2021
Some College (No Degree) - Nursing
Platt College
GED -
Putnam City West High School
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