Brandi White
Abilene,TX
Summary
Accomplished Claim Technician with expertise in claims analysis and customer service at Blue
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I I bring a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Claim Technician
Blue Cross and Blue Shield of Texas
Abilene, TX
10.2023 - 07.2025
- Processed and reviewed claims for accuracy and compliance with company policies.
- Assisted in resolving customer inquiries related to claims status and benefits.
- Utilized claims processing software to input, track, and manage claims efficiently.
- Collaborated with cross-functional teams to ensure timely resolution of claim disputes.
- Monitored claim trends to suggest process improvements and enhance service delivery.
- Developed documentation for best practices in claims handling to improve operational efficiency.
- Identified discrepancies in claims submissions and communicated findings to appropriate departments.
- Reduced claim processing time by streamlining workflow and implementing efficient procedures.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
Call Center Representative
First Financial Bank
Abilene, TX
01.2019 - 07.2023
- Processed and reviewed claims for accuracy and compliance with company policies.
- Assisted in resolving customer inquiries related to claims status and benefits.
- Utilized claims processing software to input, track, and manage claims efficiently.
- Collaborated with cross-functional teams to ensure timely resolution of claim disputes.
- Monitored claim trends to suggest process improvements and enhance service delivery.
- Developed documentation for best practices in claims handling to improve operational efficiency.
- Identified discrepancies in claims submissions and communicated findings to appropriate departments.
- Reduced claim processing time by streamlining workflow and implementing efficient procedures.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
Education
Associate of Science - Marketing Management And Research
Southern New Hampshire University
Hooksett, NH04.2023
Skills
Claims analysis
Claims processing
Microsoft office
Liability determination
Investigation techniques
Policy interpretation
Quantitative skills
Claims investigation
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Teamwork skills
Relationship building
Computer proficiency
Data entry
Claims adjustment
Reporting skills
Task prioritization
Self motivation
Medical terminology
Analytical thinking
Conflict resolution
Documentation
Goal setting
Quality control
Documentation processing
Time management abilities
Continuous improvement
Paperwork processing
Office equipment operation
Skilled in software
Financial transactions
Timeline
Claim Technician
Blue Cross and Blue Shield of Texas
10.2023 - 07.2025
Call Center Representative
First Financial Bank
01.2019 - 07.2023
Associate of Science - Marketing Management And Research
Southern New Hampshire University