Results-driven Claims Technician with a strong background in claims analysis, customer service, and process improvement. Proven ability to mentor staff and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Claim Technician
Health Care Service Corporation
Rockford, IL
12.2018 - 01.2026
Analyzed and processed claims to ensure compliance with policies and regulations.
Collaborated with healthcare providers to resolve claim discrepancies and improve accuracy.
Implemented process improvements that reduced claim resolution times and enhanced customer satisfaction.
Mentored junior staff on best practices for claims processing and system navigation.
Unit Attendant
River Bluff Nursing Home
Rockford, IL
07.2016 - 12.2018
Assisted nursing staff with daily activities, enhancing patient support and engagement.
Maintained cleanliness and organization of resident areas, promoting a safe environment.
Implemented best practices in infection control, improving overall health standards.
Trained new unit attendants on procedures and safety protocols, fostering teamwork.
Life Insurance Agent
American Income Life Insurance Company
Rockford, IL
03.2014 - 08.2015
Developed tailored insurance solutions to meet diverse client needs.
Established and maintained strong relationships with clients, enhancing retention rates.
Conducted comprehensive policy reviews to ensure compliance and accuracy.
Trained new agents on product offerings and sales techniques, fostering team growth.