Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Jacobs

Rockford,IL

Summary

Results-driven Claims Technician with a strong background in claims analysis, customer service, and process improvement. Proven ability to mentor staff and enhance operational efficiency.

Overview

12
12
years of professional experience

Work History

Claim Technician

Health Care Service Corporation
Rockford, IL
12.2018 - 01.2026
  • Analyzed and processed claims to ensure compliance with policies and regulations.
  • Collaborated with healthcare providers to resolve claim discrepancies and improve accuracy.
  • Implemented process improvements that reduced claim resolution times and enhanced customer satisfaction.
  • Mentored junior staff on best practices for claims processing and system navigation.

Unit Attendant

River Bluff Nursing Home
Rockford, IL
07.2016 - 12.2018
  • Assisted nursing staff with daily activities, enhancing patient support and engagement.
  • Maintained cleanliness and organization of resident areas, promoting a safe environment.
  • Implemented best practices in infection control, improving overall health standards.
  • Trained new unit attendants on procedures and safety protocols, fostering teamwork.

Life Insurance Agent

American Income Life Insurance Company
Rockford, IL
03.2014 - 08.2015
  • Developed tailored insurance solutions to meet diverse client needs.
  • Established and maintained strong relationships with clients, enhancing retention rates.
  • Conducted comprehensive policy reviews to ensure compliance and accuracy.
  • Trained new agents on product offerings and sales techniques, fostering team growth.

Education

High School Diploma -

Auburn High School
Rockford, IL
05-2009

Skills

  • Claims analysis
  • Claims processing
  • Microsoft office
  • Liability determination
  • Policy interpretation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Problem-solving abilities

Timeline

Claim Technician

Health Care Service Corporation
12.2018 - 01.2026

Unit Attendant

River Bluff Nursing Home
07.2016 - 12.2018

Life Insurance Agent

American Income Life Insurance Company
03.2014 - 08.2015

High School Diploma -

Auburn High School