Brandi Williams
Chicago,IL
Summary
Proven professional with extensive experience in client care and housing assistance, notably with Chicago Housing Authority. Excelled in complaint resolution and client documentation, demonstrating top-notch problem-solving and customer service skills. Achieved significant improvements in client satisfaction and operational efficiency through adept handling of call center duties and personal care tasks.
Overview
11
11
years of professional experience
Work History
Home Care Aide
Help At Home Homecare
Chicago, IL
08.2019 - Current
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Dressed, groomed and fed clients with limited physical abilities to support basic needs.
- Assisted clients with mobility issues.
- Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
Housing Specialist
Chicago Housing Authority
Chicago, IL
01.2019 - 08.2019
- Took inbound calls
- scheduled appointments
- Maintained accurate records and documented client data in company databases.
- Developed housing assistance plans for low-income households.
- Filing
Illinois Tollway Customer Service Rep
The Chicago Lighthouse
Chicago, IL
10.2013 - 12.2018
- took inbound calls
- updated account information
- resolved customer complaints
- took credit/debit card payments
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Dunbar High School
Chicago, IL06-2010
Some College (No Degree) - Medical Assisting
Chicago State University
Chicago, ILSkills
- Client safety and first aid
- Client documentation
- Care plan adherence
- Call center experience
- Complaint handling
- Data entry
- Problem-solving skills
- Customer service
Timeline
Home Care Aide
Help At Home Homecare
08.2019 - Current
Housing Specialist
Chicago Housing Authority
01.2019 - 08.2019
Illinois Tollway Customer Service Rep
The Chicago Lighthouse
10.2013 - 12.2018
High School Diploma -
Dunbar High School
Some College (No Degree) - Medical Assisting
Chicago State University
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