Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Wilson

Orlando,FL

Summary

Dedicated professional with experience at Florida Energy Water & Air, adept at time management, customer service, and executive support. Skilled in managing schedules, data entry, and administrative tasks to improve efficiency. Discreet, reliable, and solution-focused, committed to maintaining confidentiality and ensuring smooth operations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Personal Assistant

Florida Energy Water & Air
03.2021 - Current
  • Maintained accurate and organized records of personal and professional documentation.
  • Managed calendars and coordinated appointments to ensure efficient scheduling of upcoming events.
  • Responded to emails and other correspondence to facilitate clear communication and support business operations.
  • Enhanced executive time management through effective prioritization and organization of tasks.
  • Handled sensitive information with confidentiality and discretion in accordance with company policies.
  • Served as the primary point of contact for incoming visitors and phone calls, ensuring prompt assistance or appropriate referrals.
  • Monitored and maintained household and maintenance inventories and schedules to ensure proper upkeep.
  • Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process.

Call Center Representative

Florida Energy Water & Air
03.2019 - 03.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Restaurant Hostess

Chili's Restaurant
01.2019 - 04.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Sales Associate

Sam's Club
10.2016 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Babysitter

Self-employeed
01.2009 - 10.2016
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.

Education

Olympia High School
Windermere, FL

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Creative thinking capacity
  • Strong problem solver
  • Attention to detail
  • Exceptional organization
  • Professional and mature
  • Schedule management
  • Discretion and confidentiality
  • File and database management
  • Filing and data archiving
  • Database entry
  • Advanced computer skills

Timeline

Personal Assistant

Florida Energy Water & Air
03.2021 - Current

Call Center Representative

Florida Energy Water & Air
03.2019 - 03.2021

Restaurant Hostess

Chili's Restaurant
01.2019 - 04.2019

Sales Associate

Sam's Club
10.2016 - 01.2019

Babysitter

Self-employeed
01.2009 - 10.2016

Olympia High School

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