Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Woods

Waynesburg

Summary

Dynamic professional with a proven track record in customer service and order fulfillment at Walmart. Expert in inventory management and product selection, consistently enhancing client satisfaction through efficient processes. Recognized for exceptional communication skills and a commitment to meeting service expectations, driving positive outcomes in fast-paced environments.

Professional with strong background in telesales, delivering effective communication and persuasive techniques to drive sales. Skilled in building rapport with clients, actively listening, and addressing needs to close deals. Strong focus on team collaboration and flexible to changing demands, ensuring reliable performance. Known for excellent customer service, problem-solving, and meeting targets in fast-paced environment.

Overview

20
20
years of professional experience

Work History

Online Personal Shopper

Walmart
12.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.

Homemaker

N/A
11.2013 - 12.2023

Was a stay at home Mom while my husband worked away from home.

Balanced cooking, cleaning, kids sports, shopping, etc...


Housekeeper

Hampton Inn By Hilton
11.2013 - 06.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Office Manager

Tender Heart Personal Care Services
01.2008 - 11.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Telesales Licensed Insurance Agent

Global Contact Services
02.2005 - 12.2008
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

Education

High School Diploma -

Clay County High School
Clay, WV
05-2000

Skills

  • Order fulfillment
  • Inventory management
  • Customer service
  • Product selection

Timeline

Online Personal Shopper

Walmart
12.2023 - Current

Homemaker

N/A
11.2013 - 12.2023

Housekeeper

Hampton Inn By Hilton
11.2013 - 06.2015

Office Manager

Tender Heart Personal Care Services
01.2008 - 11.2012

Telesales Licensed Insurance Agent

Global Contact Services
02.2005 - 12.2008

High School Diploma -

Clay County High School
Brandi Woods