Brandia Bruner
Greenville,Texas
Summary
Achieved high levels of customer satisfaction by effectively addressing grievances. Enhanced service delivery through strong communication and problem-solving capabilities. Streamlined cash handling operations to consistently meet deadlines and improve overall efficiency.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon
Dallas, TX
03.2023 - Current
- Operated warehouse management system for inventory tracking and order fulfillment.
- Prepared and packaged products for shipment, ensuring accuracy and quality.
- Collaborated with team members to optimize workflow and improve efficiency.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Assisted in training new associates on operational procedures and best practices.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Healthcare Customer Service Representative
Baylor Scott & White Medical Center
01.2021 - 01.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Patient Account Specialist
Concentra Corporate Office
Addison, TX
09.2017 - 12.2021
- Electronically submit bills according to compliance guidelines
- Monitor flags and resolved urgent items with accuracy and efficiency
- Work with outside entities to resolve issues with billing, claims and payments
- Prepare reports detailing billing actions, flags and other key information
- Contact patients after insurance was calculated to obtain payments
- Handle high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options
- Review and corrected claim errors to facilitate smooth processing
- Review daily care slips for doctors
- Compile and reviewed medical charts
- Maintain good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
Call Center Representative
OmniSYS LLC
Greenville, TX
05.2013 - 09.2017
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues
- Contributed to company achieving and holding industry-leading customer service ratings
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Answered over 50 calls per hour to meet fast-paced call center demands
Education
Diploma - NA
Greenville High School
Greenville, TX2014
Skills
- Data entry
- Data management
- Complaint Resolution
- Strong verbal communication
- Self-motivated
- Microsoft Office
- Excellent time management
- Medical Billing Experience
- Computer Competence
- Willingness to Learn
- Type 40 Word Per Minute
- Teamwork and collaboration
- Attention to detail
- Product packaging
- Customer service
- Order picking skills
- Flexible schedule
- Friendly and courteous
- Excellent communication
- Detail-oriented
- Work prioritization
- Pallet jack proficiency
- Material handling
Timeline
Fulfillment Associate
Amazon
03.2023 - Current
Healthcare Customer Service Representative
Baylor Scott & White Medical Center
01.2021 - 01.2023
Patient Account Specialist
Concentra Corporate Office
09.2017 - 12.2021
Call Center Representative
OmniSYS LLC
05.2013 - 09.2017
Diploma - NA
Greenville High School