DEJA FRANKLIN
Birmingham,AL
Summary
Executed operational support functions within banking and retail environments, ensuring accuracy and confidentiality in all tasks. Assisted customers with inquiries and resolved issues in banking settings, utilizing communication and problem-solving skills to support client satisfaction. Gained knowledge of banking procedures and customer service practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Belk
Birmingham, AL
10.2025 - Current
- Execute the selection, packaging, and preparation of online orders for dispatch.
- Ensure the precision of items, quantities, and packaging to mitigate discrepancies.
- Uphold organized fulfillment and inventory zones to facilitate streamlined operations.
Contact Center Representative overnight
Region's Bank
Birmingham, AL
02.2025 - 09.2025
- Provided support for banking operations by addressing account inquiries and processing transactions.
- Adhered to stringent security, privacy, and compliance protocols.
- Maintained precise documentation of account activity within internal systems.
- Elevated intricate issues in accordance with established escalation procedures.
Resident CareAssistant
Monark Grove Greystone
Birmingham, AL
03.2022 - 02.2025
- Maintained detailed documentation and records in compliance with internal guidelines.
- Followed structured schedules and procedures consistently.
- Reported observations accurately to supervisory staff.
Patient CareTechnician
Ascension St. Vincent Hospital
Birmingham, AL
02.2024 - 03.2024
- Monitored data and documented changes accurately.
- Supported unit operations by following established procedures.
Retail SalesAssociate
JCPenney
Anniston, AL
10.2021 - 12.2021
- Assisted customers with product selection, enhancing sales and customer satisfaction.
- Managed inventory, ensuring product availability and reducing stock discrepancies.
- Collaborated with team to maintain store appearance, improving overall shopping experience.
RetailAssociate
Cracker Barrel
Birmingham, AL
09.2020 - 04.2021
- Assisted customers with product selection, enhancing sales and customer satisfaction.
- Managed inventory, ensuring stock levels met customer demands efficiently.
- Collaborated with team to optimize store layout, improving shopping experience.
- Resolved customer complaints swiftly, maintaining high service standards.
- Processed transactions accurately, contributing to smooth daily operations.
Education
Associate of Arts - Business Administration
Lawson State Community College
Birmingham, AL12.2026
High School Diploma -
Minor High School
Adamsville, AL12.2020
Skills
- Inbound call management
- Order picking skills
- Order fulfillment
- Fulfillment processing
- Data entry
- Banking software
- Computer skills
- Call center operations
- Call metrics
- Patient care
- Dementia care
- Alzheimer's care
- Direct patient care
- Documentation
Call center
Time Management & Organization
Customer service
Time management
Excellent communication
Detail-oriented
Punctual and reliable
Willing to learn
Attention to detail
Compliance awareness
Client confidentiality
Banking software
Data entry
Computer skills
Issue and complaint resolution
Customer data confidentiality
Call center operations
Problem resolution
Call documentation
Product knowledge
Customer account management
Inbound call management
Certification
- CPCT/A
- BLS Certification
Timeline
Fulfillment Associate
Belk
10.2025 - Current
Contact Center Representative overnight
Region's Bank
02.2025 - 09.2025
Patient CareTechnician
Ascension St. Vincent Hospital
02.2024 - 03.2024
Resident CareAssistant
Monark Grove Greystone
03.2022 - 02.2025
Retail SalesAssociate
JCPenney
10.2021 - 12.2021
RetailAssociate
Cracker Barrel
09.2020 - 04.2021
Associate of Arts - Business Administration
Lawson State Community College
High School Diploma -
Minor High School