Jasmin Orosco
Summary
I want to Succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities utilizing my skills and training.
Overview
14
14
years of professional experience
Work History
Fulfillment Associate
Amazon
Desert Hot Springs
10.2023 - Current
- Processed customer orders to meet deadlines in fast-paced fulfillment environment.
- Packaged items for shipping to support on-time delivery.
- Operated warehouse equipment safely to move products within the facility.
- Trained new associates on standard operating procedures to enhance team readiness.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Caregiver
In Home Support Services
El Centro
02.2012 - 05.2024
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with the case supervisor.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with personal care to ensure comfort and hygiene.
- Assisted clients with daily activities and personal care needs to promote independence and well-being.
- Prepared meals according to dietary requirements and assisted with feeding.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Call Center Customer Care Representative
Convey Health Solutions-CVS Caremark
Yuma
10.2017 - 11.2019
- Enroll members in a Prescription Drug Plan, check the members' eligibility for Medicare part D prior to submitting an application.
- Provide estimated co-pays on covered medications, educate members on how the plan works, submit prescription requests, assist pharmacies with rejected claims, assist beneficiaries with financial inquiries, look up alternative medications at a lower cost, submit grievances and assist providers with general information regarding the members' insurance coverage.
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries and issues efficiently and professionally.
- Assisted clients with navigating healthcare enrollment processes and benefits.
Education
Medical Office Specialist -
Brightwood College
Palm Springs, CAAccounting Clerk -
Center for Employment Training
El Centro, CASkills
- Customer Service
- POS system
- Cash Handling
- Organization
- Problem Solving
- Teamwork
- Stocking
- Sales
- Multitask
- Work under pressure
- Call handling techniques
- Team collaboration
- Active listening
- Inbound phone call management
- Health insurance
- HIPAA compliance
Timeline
Fulfillment Associate
Amazon
10.2023 - Current
Call Center Customer Care Representative
Convey Health Solutions-CVS Caremark
10.2017 - 11.2019
Caregiver
In Home Support Services
02.2012 - 05.2024
Medical Office Specialist -
Brightwood College
Accounting Clerk -
Center for Employment Training