BRANDIE CONLEY
St. Louis,MO
Summary
Dynamic customer experience and sales leader with over a decade of progressive experience at Enterprise Holdings, specializing in customer support, sales management, and executive assistance. Proven ability to lead high-performing teams, deliver exceptional customer service, and consistently exceed sales targets. Recognized with multiple awards for top sales performance and ranked among the top consultants nationwide. Skilled in managing dealership operations, loan and title documentation, staff training, and customer relations. Adept at coordinating executive schedules, organizing large-scale events, and ensuring operational excellence. Currently re-entering the workforce after dedicating time as a stay-at-home parent, bringing strong organizational, multitasking, and leadership skills gained both professionally and personally.
Overview
11
11
years of professional experience
Work History
Stay at Home Parent
South County, MO
09.2024 - Current
- One year raising our baby boy and now eager to return to work full-time
- Coordinated daily activity schedules for household of 5
- Volunteered and attended woman empowerment/ connect groups at Faith Church
- Assisted children in homework
- Support 3 children in play activities, meals, hygiene and socialization
Senior Sales Consultant
Enterprise Car Sales
09.2022 - Current
- Awarded Sales consultant of the quarter; Gold Award for Q1 FY23
- 22 sales/month average for Q1 FY23
- Currently qualifying for sales incentive trip to Mexico
- Ranked #4 out of 730 in the US in the month of August
- Ranked #9 out of 761 in the US in the month of September
- BEG Average for Q1 $1529
- Qualified for Elite 2 out of 4 months, FY23
- Set up and ran effective trainings and meetings with new SC’s
- Helped with onboarding Dan Galley and Colin Pecoraro
- 12/MO SQI 91.6%
- 18.2% GROWTH YTD
Customer Support Representative
Enterprise Car Sales
South County, MO
05.2024 - 08.2024
- Support system for dealership managers
- Managed title issues and concerns
- Responsible for ensuring all customers received title paperwork Managed loan paperwork errors and missing documents
- Organized and turned in loan documentation to banks
- Updated and printed price stickers for the vehicles on our lot
- Made sure vehicle inspections were up to date
- Scheduled appointments for vehicles in need of maintenance
Customer Experience Manager
Enterprise Car Sales
South County, MO
07.2023 - 05.2024
- Managed and trained a staff of 8 Sales Consultants
- Conduct weekly dealership performance meetings
- Assisted Sales Consultants in overcoming customer objections or concerns
- Assisted Sales Consultants in marketing business to our Enterprise rental business and credit union accounts
- Managed dealership customer concerns
- Worked directly with the banks loan departments approving customers for vehicle loans
- Responsible for ensuring all vehicle on our parking lot stayed in top tier condition
- Ensured any vehicles needing maintenance were scheduled and conducted in timely manner
- Responsible for making sure all customers receive their title paperwork
- Organized and reviewed all loan paperwork before being turned into the banks or administrative office
Customer Experience Manager
Enterprise Car Sales
Manchester, MO
01.2023 - 07.2023
- Managed and trained a staff of 4 Sales Consultants
- Conduct weekly dealership performance meetings
- Assisted Sales Consultants in overcoming customer objections or concerns
- Assisted Sales Consultants in marketing business to our Enterprise rental business and credit union accounts
- Managed dealership customer concerns
- Worked directly with the banks loan departments approving customers for vehicle loans
- Responsible for ensuring all vehicle on our parking lot stayed in top tier condition
- Ensured any vehicles needing maintenance were scheduled and conducted in timely manner
- Responsible for making sure all customers receive their title paperwork
- Organized and reviewed all loan paperwork before being turned into the banks or administrative office
Sales Consultant
Enterprise Car Sales
07.2020 - 09.2022
- Personal best of 31 sales in August 2022, leading GP01 and setting the record high for 01R1
- Silver award in Q4 of FY22, 52 sales
- BEG Average for FY22 $1595
- Provided exceptional customer service
- Twice achieved quarterly Bronze (Q3 FY22 42.5 sales & Q3 FY21 47 sales)
- March 2021(22 sales) contributing to 01R4’s success setting a personal sale record of 123 sales as a dealership
Executive Assistant for Tom Caccamo
Enterprise Administrative
09.2018 - 07.2020
- Managed and Organized General Managers emails and calendar
- Planned and organized all GP01 events (United Way, Holiday/Seasonal, Elite, SQI Club)
- Worked directly with level 3 Department Heads that reported to Tom
- Managed GP01 Foundation request / submissions
- Managed GP01 Customer Concern inbox and conducted daily follow ups to ensure they were resolved
- Arranged all travel for level 3 employees
- Recorded detail notes during department meetings
- Schedule meetings and appointments for the General Manager
- Send reminders for all meeting
- Manage General Managers credit card log
- Build and update rental business growth budget report weekly
- Maintain confidentiality of sensitive information
- Assist Rental, Car Sales and Truck offices processing purchase orders
Quality Assurance Coordinator for Executive Travel
Enterprise Contact Center
07.2014 - 09.2018
- Responsible for providing exceptional customer service to all Enterprise and National
- VIP/Signature customers in a professional manner
- Arranged rental vehicles to be delivered for VIP customers to airport hangers
- Managed the Taylor Family vehicle deliveries to private FBO Hangers
- Conducted 2hour prior calls to all airport hangers to confirm Enterprise/National delivered the vehicle for the VIP customer
- Tracked National Signature VIP customer incoming flights and made direct contact the National/Enterprise managers to confirm they had a vehicle set side and confirm who would be meeting the customer as they exited the plane
- Managed VIP customer inbox to minimize customer concerns and maximize customer satisfaction
Education
High School Diploma -
Francis Howell North
Saint Peter's, MOTourism And Travel Management
Saint Louis Community College
St. Louis, MO06.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Organizational skills
- Attention to detail
Timeline
Stay at Home Parent
09.2024 - Current
Customer Support Representative
Enterprise Car Sales
05.2024 - 08.2024
Customer Experience Manager
Enterprise Car Sales
07.2023 - 05.2024
Customer Experience Manager
Enterprise Car Sales
01.2023 - 07.2023
Senior Sales Consultant
Enterprise Car Sales
09.2022 - Current
Sales Consultant
Enterprise Car Sales
07.2020 - 09.2022
Executive Assistant for Tom Caccamo
Enterprise Administrative
09.2018 - 07.2020
Quality Assurance Coordinator for Executive Travel
Enterprise Contact Center
07.2014 - 09.2018
High School Diploma -
Francis Howell North
Tourism And Travel Management
Saint Louis Community College