Brandie Dunnam
Tupelo,MS
Overview
21
21
years of professional experience
Work History
Quality Control Specialist
Cadence Bank
09.2021 - Current
- Test a sample each month of all loans serviced by Loan Operations to ensure compliance with internal and regulatory standards.
- Cross-trained on testing so that I am able to help when needed. Testing areas include Adverse Action, Consistency of Information, CRA, Daily Flood Insurance, Exceptions, FCRA, Ginnie Mae, HMDA, OFAC, Regulatory B, and Tila-Respa
- Create reports and write departmental procedures
Loan Problem Resolution Specialist
Cadence Bank
03.2020 - 09.2021
- Assist lending staff in the retail banking locations with all processes in Central Loan Operations including compliance, loan documentation, software, federal and state regulations, and bank policy and procedures
- Log all calls and emails to Workfront to accurately record all assistance provideded
- Work daily reports to ensure loans are setup and functioning properly
- Assist lending staff with Loan Platform, ALS, NetTrax, Intracheck, Non monetary maintenance form, eforms and general ledger questions. This includes advising troubleshooting, submitting, researching, and correcting issues.
Production Planner
Signify-Daybrite
08.2018 - 06.2019
- Work with management in coordinating and planning production activities to reduce runtime
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Investigate production problems, analyze root causes and provide solutions. Escalate any complex issues to management for resolution
- Work with purchasing and suppliers to make sure all components arrive on time for production
- Analyze delays and interruptions and accordingly adjust production schedule to meet deadlines
- Prepare daily and monthly reports to ensure production efficiency
Quote Support Officer
Signify-Daybrite
09.2009 - 08.2018
- Manage price negotiations while working directly with representatives, customers, and sales team to make sure to provide the best pricing possible on bits
- Design ETO(engineered to ordered) specification sheets with product nomenclature, drawings, and instructions
- Design promotional marketing brochures with special pricing for field use
- Maintaining and understanding of both new and old product offering to insure viable alternates can be offered to increase margin
National Accounts Service Coordinator
Signify-Daybrite
01.2005 - 09.2009
- Receive, validate, identify and process customer orders
- Handle all customer inquiries and complaints, as well as, assist field service in resolving problems that arise on job sites.
- Work with outside sales force, sales representatives, and customer base to insure timely and accurate order entry
- Assign appropriate commissions while reviewing price levels
- Process and enter data into AS400 and SAP systems, creating open order file
Education
No Degree - Secondary Education/General Studies
Itawamba Community College
01.1999
Tupelo High School
05.1998
Timeline
Quality Control Specialist
Cadence Bank
09.2021 - Current
Loan Problem Resolution Specialist
Cadence Bank
03.2020 - 09.2021
Production Planner
Signify-Daybrite
08.2018 - 06.2019
Quote Support Officer
Signify-Daybrite
09.2009 - 08.2018
National Accounts Service Coordinator
Signify-Daybrite
01.2005 - 09.2009
No Degree - Secondary Education/General Studies
Itawamba Community College
Tupelo High School