Cathleen Blakeman
Louisville,KY
Summary
Experienced Administrative Assistant with a strong background in quality training, documentation review, and maintaining accurate records. Skilled in coordinating cross-functional teams, streamlining processes, and ensuring compliance with organizational standards. Ready to leverage expertise to support administrative operations and contribute to the success of a dynamic team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Control Specialist
JustFab
Louisville, KY
08.2012 - 09.2019
- Analyzed and monitored production processes for potential issues, identifying areas of improvement and recommending corrective action when necessary.
- Performed root cause analysis to identify potential problems before they become significant issues.
- Collaborated with cross-functional teams to resolve quality issues promptly.
- Inspected returned materials for damage or defects prior to re-issuing them back into stock.
- Trained and mentored new quality assurance specialists on quality assurance processes and procedures.
- Participated in internal assessments and audits as required.
- Identified and troubleshooted equipment problems.
Warehouse Worker
Certicell
Louisville, KY
05.2009 - 08.2012
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Assembled and disassembled pallets of merchandise for storage.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Ensured compliance with safety regulations while operating material handling equipment such as pallet jacks and hand trucks.
Administrative Assistant
UPS-SCS
Louisville, KY
06.2002 - 10.2007
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.
- Provided cross-coverage support for other administrative personnel.
- Searched for information in company databases or online to answer questions or resolve problems.
- Collaborated with team members on projects to meet deadlines efficiently.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Created, maintained and entered information into databases.
- Did by others to check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions.
Warehouse Worker
UPS-SCS
Louisville, KY
05.2000 - 08.2002
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise.
- Ensured compliance with safety regulations while operating material handling equipment such as pallet jacks and hand trucks.
- Completed physical inventories and cycle counts following correct procedures.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Performed daily equipment checks and maintenance activities to ensure operational efficiency.
- Provided excellent customer service by quickly responding to inquiries and resolving issues promptly.
- Loaded and unloaded trucks with heavy materials following safety protocols.
Education
Undecided - undefined
JCC Southwest
Louisville, KentuckyAssociates in Science and Health Administration - Medical
Martinsburg College
Martinsburg, WV03.2025
Skills
Quality training
Documentation review
Acting Warehouse Lead
Certification
Medical Billing and Coding
Timeline
Quality Control Specialist
JustFab
08.2012 - 09.2019
Warehouse Worker
Certicell
05.2009 - 08.2012
Administrative Assistant
UPS-SCS
06.2002 - 10.2007
Warehouse Worker
UPS-SCS
05.2000 - 08.2002
Undecided - undefined
JCC Southwest
Associates in Science and Health Administration - Medical
Martinsburg College