Brandie Guillen
Amarillo,TX
Summary
Detail-oriented and customer-focused banking professional with experience in teller operations, account services, and retail management. Proven ability to ensure transaction accuracy, resolve customer concerns and support branch operation while maintaining compliance and security standards. Strong communicator, fast, learner, and team leader, dedicated to delivering excellent service and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Education Credit Union
Amarillo, TX
07.2025 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Identified opportunities for process improvements, enhancing workflow efficiency within the branch.
- Developed training materials for staff development, fostering a culture of continuous learning in the team.
- Calculated fees due, interest and change for customer transactions.
Bank Teller
Happy State Bank
Amarillo, TX
09.2024 - 07.2025
- Processed customer transactions accurately and efficiently using advanced banking software.
- Provided exceptional customer service, resolving inquiries and maintaining high satisfaction levels.
- Assisted in training new tellers on operational procedures and customer interaction protocols.
- Monitored cash drawer balances, ensuring compliance with bank policies and minimizing discrepancies.
- Identified opportunities for process improvements, enhancing workflow efficiency within the branch.
- Led initiatives to implement new banking products, increasing customer engagement and retention rates.
- Developed training materials for staff development, fostering a culture of continuous learning in the team.
- Analyzed transaction data to identify trends, contributing to strategic decision-making for service enhancements.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Store Manager
Dollar General
Amarillo, TX
05.2019 - 09.2024
- Supervised daily store operations to ensure compliance with company standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed promotional strategies to enhance sales performance and customer engagement.
- Collaborated with corporate team on marketing initiatives to drive foot traffic.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular audits to maintain store presentation and operational efficiency.
- Resolved customer complaints efficiently, enhancing overall satisfaction ratings.
- Analyzed sales data to forecast trends and adjust merchandising accordingly.
Education
High School Diploma -
Hereford High School
Hereford, TXSkills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction processing
- Relationship building
- Sales and Cross-selling
- Time management
- Multitasking and organization
- Conflict resolution
- Strong work ethic
- Approachable
- Positive
- Friendly
- Cheerful
- Spanish speaking
Certification
Certified Notary in state of Texas.
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Education Credit Union
07.2025 - Current
Bank Teller
Happy State Bank
09.2024 - 07.2025
Store Manager
Dollar General
05.2019 - 09.2024
High School Diploma -
Hereford High School