Brandie Henderson
Fredericksburg,VA
Summary
Medical Support Assistant with extensive hands-on experience in providing administrative support to eight complex health clinics i.e. Primary Care, Ob/Gyn,
Internal Medicine, Physical Therapy, Orthopedic, and Behavioral Health,
Dermatology, and Optometry at the Dumfries Health Center. Skilled in managing front office functions, including customer service, patient appointments, and records management. Possess exceptional communication abilities, as well as cultural sensitivity to deal with diverse population. For the last 2 years and 5 months I have been running the front desk for Optometry and Dermatology. I schedule all appointments and put in both providers schedules and handle any and all phone calls and rescheduling and try to resolve any issues at hand and anything else needed and any other office responsibilities in order to keep things running smoothly.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Virginia Interventional and Vascular Associates
Fredericksburg, Virginia
08.2024 - 10.2024
- Scheduled biopsies and injections for patients.
- Sent authorizations to the authorization team.
- Scheduled Vascular Consults for providers.
- Knowledge in Greenway and Provider flow.
- Scheduled IR Consults.
- Verified patient information and protected patient information.
ABA Coordinator
Tibs for Kids
Woodbridge , Virginia
01.2024 - 08.2024
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Set up training for new employees.
- Gathered information from families and helped assign the therapist that best fit the needs of the client and families.
- Ordered office supplies.
- Collected co-payments and handled collections.
- Submitted Authorizations.
- Entered authorizations, once approved by the insurance company.
- Answered phones and greeted families.
- Followed the HIPAA policy to protect client information.
Office Manager
Vickers & Nolan Enterprises LLC
Stafford, Virginia
10.2022 - 01.2024
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created estimates for government travelers and submitted for approval.
- Planned retirement parties, corporate holiday parties, and award events.
- Assisted with the company budget.
- Booked travel and assisted the President with his daily needs.
- Reviewed completed work to verify consistency, quality and conformance.
Medical Support Assistant
Spectrum Health Care Agency Jersey City
Dumfries, Virginia
01.2017 - 10.2022
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Scheduled surgeries and procedures according to departmental policies and procedures.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
Nurse Aide
One On One Care
Stafford, VA
04.2001 - 01.2017
- Provided patient care, including bathing and dressing.
- Assisted with transferring patients from bed to wheelchair.
- Performed vital signs checks on patients, such as temperature, pulse, respiration rate, and blood pressure, and recorded them.
- Prepared meals for patients according to their dietary requirements.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Responded quickly to emergencies and followed proper safety protocols at all times.
Education
Executive Assistant And Executive Secretary
IAP Career College
Online 03-2022
Electronic Health Information Technician Program
Eastern Virginia Career College
Fredericksburg, VA05-2012
High School Diploma -
Jefferson High School
Online01-2006
Nurse Aide
Spotsylvania Vocational School
Spotsylvania, VA04-2004
Skills
- Strong Work Ethic
- Calendar coordination
- Administrative Support
- Medical Terminology
- Proficient in Microsoft Office 365
- Telephone Etiquette
- Customer service and support
- Time Management
- Organization
- Team Player
- Information Protection
- Insurance Verification
- Scheduling proficiency
- Attention to Detail
- Mail handling
- Office Management
- Patient Registration
- Verbal and written communication
- Superb active listening abilities
- Administrative duties
Certification
- Nurse Aide Certificate
- Medical Billing and Coding license (Expired)
- Executive Administrative Assistant Certificate
- Electronic Health Information Technician Certificate
- ISO ( International Organization of Standardization) Certified
Timeline
Scheduling Coordinator
Virginia Interventional and Vascular Associates
08.2024 - 10.2024
ABA Coordinator
Tibs for Kids
01.2024 - 08.2024
Office Manager
Vickers & Nolan Enterprises LLC
10.2022 - 01.2024
Medical Support Assistant
Spectrum Health Care Agency Jersey City
01.2017 - 10.2022
Nurse Aide
One On One Care
04.2001 - 01.2017
Executive Assistant And Executive Secretary
IAP Career College
Electronic Health Information Technician Program
Eastern Virginia Career College
High School Diploma -
Jefferson High School
Nurse Aide
Spotsylvania Vocational School
Similar Profiles
Chanelle RodriguezChanelle Rodriguez
Medical Assistant at Wyoming Interventional & Vascular AssociatesMedical Assistant at Wyoming Interventional & Vascular Associates
Hannah HodgeHannah Hodge
Pre-op, OR, Pacu RN at Interventional and Vascular CenterPre-op, OR, Pacu RN at Interventional and Vascular Center
Ashley PenningtonAshley Pennington
Family Nurse Practitioner at Southern Pain & Regenerative Medicine/Southern VIP Vascular and Interventional Pain ManagementFamily Nurse Practitioner at Southern Pain & Regenerative Medicine/Southern VIP Vascular and Interventional Pain Management
MARIA SANCHEZMARIA SANCHEZ
Audit Manager at Booth Management Consulting, LLCAudit Manager at Booth Management Consulting, LLC
Monaza HamidMonaza Hamid
Sunday School Teacher at Islamic Center of FredericksburgSunday School Teacher at Islamic Center of Fredericksburg