Summary
Overview
Work History
Education
Skills
Timeline
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Brandie Howard

Warwick,RI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

13
13
years of professional experience

Work History

Operations Manager

OnTrac
11.2014 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Interacted well with customers to build connections and nurture relationships.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Reported issues to higher management with great detail.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Security Officer

US Securities
03.2011 - 10.2014
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked and verified photo identification prior to granting facility access.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Education

Associate of Science - General Studies

Fisher College
New Bedford, MA
06.2002

Skills

  • Payroll Administration and Timekeeping
  • Sales Coaching
  • Operations Management
  • Goal Setting
  • Workforce Management
  • Employee Motivation
  • Teamwork and Collaboration
  • Management
  • Continuous improvements
  • Conflict Mediation
  • Project management abilities
  • Customer relations specialist
  • Unsurpassed work ethic
  • Employee relations and conflict resolution
  • Client Relations
  • Work flow planning
  • Employee Relations
  • Staff Management

Timeline

Operations Manager

OnTrac
11.2014 - Current

Security Officer

US Securities
03.2011 - 10.2014

Associate of Science - General Studies

Fisher College

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Brandie Howard