Brandie Isley

Senior Community Service Employment Program

• Recognize program participants employment barriers and devise strategies to resolve
• Deliver compassionate guidance to participants, create individualized employment plans to support their goals
• Develop relationships with diverse non-profit businesses to develop training opportunities for our participants, Including the initiation of a host agency agreement with a major thrift store chain
• Building strong relationships with participants and host agencies within our primary office in Des Moines and across three Iowa rural counties
• In partnership with the Iowa Workforce Office serving Iowa rural counties, organized an extensive marketing plan to draw potential participants to our program
• Assisting participants in improving resumes, job searches, and interview techniques
• Maintaining confidentiality and discretion while fostering a supportive and motivating environment

• Provided exceptional customer service by identifying needs and offering tailored solutions
• Maintained detailed service notes and coordinated effectively with internal teams
• Utilized Microsoft Teams and Outlook to ensure clear communication and collaboration

• Delivered empathetic support to members, guiding them through website navigation, subscription management, and interpreting DNA results
• Built rapport with members, ensuring their questions and concerns were handled with care

• Handled inbound hotel reservation calls, upselling room upgrades based on expressed need to enhance customer experience
• Consistently achieved top sales, customer service, and attendance metrics by exceeding expectations through strong communication, service, and dependability