Brandie Jackson
Kalamazoo,MI
Summary
Diligent in leadership bringing 20 years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies.
Overview
39
39
years of professional experience
Work History
Rural Mail Carrier
United Sates Postal Service
Kalamazoo , Michigan
2007.06 - Current
- Delivered mail and packages to over 600 customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted and placed mail into mailboxes and post office boxes with increased levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Created plans and communicated deadlines to complete projects on time
Operating Manager
Hair Gallery
Kalamazoo , Michigan
2010.10 - Current
- Established positive and effective communication among stylist and organization leadership, reducing miscommunications and missed deadlines with clients.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased sales by 25% with new innovated products.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Customer Service Representative Lead
National City Bank
Kalamazoo , Michigan
2002.06 - 2007.02
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored up to 20 team members to promote productivity, accuracy and commitment to friendly service.
- Assessed personnel performance and implemented incentives and team-building events to boost balance transfers by 15%.
Administrative Coordinator
American Income Life Insurance
Kalamazoo , Michigan
1998.10 - 2005.08
- Prepared detailed documents and reports in adherence administrative processes.
- Oversaw 10 insurance representatives appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new union insurance services and products to support promotional efforts.
- Made travel arrangements for staff members reducing travel expenses by 40%.
Education
No Degree - Communication Studies
Western Michigan University
Kalamazoo, MI12.2018
Associate of Science - Liberal Arts And Sciences
Kalamazoo Valley Community College
Kalamazoo, MI04.2013
Associate of Arts - Certification, Cosmetology Education
West Michigan College of Barbering And Beauty
Kalamazoo, MI09.2010
Skills
- Staff Training
- Team Leadership
- Customer Services
- Originality and Creativity
- Employee Performance Evaluations
- MS Office
- Word Processing
- Inspirational Leadership
- Special Promotions Planning
- Logistics
Timeline
Operating Manager
Hair Gallery
2010.10 - Current
Rural Mail Carrier
United Sates Postal Service
2007.06 - Current
Customer Service Representative Lead
National City Bank
2002.06 - 2007.02
Administrative Coordinator
American Income Life Insurance
1998.10 - 2005.08
No Degree - Communication Studies
Western Michigan University
Associate of Science - Liberal Arts And Sciences
Kalamazoo Valley Community College
Associate of Arts - Certification, Cosmetology Education
West Michigan College of Barbering And Beauty
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