Brandie Jenkins

• Designed and developed online, instructor-led, and blended learning content
• Provided guidance, consultative services, and liaison with key partners, trainers, and subject matter experts to develop course specifications
• Established and implemented a production build process that successfully scales across the operations team
• Developed operations-wide instructional design standards, resulting in a more consistent learner experience across all offerings
• Partnered with the training team to make sure instructional design projects, strategies, storyboards, and templates were aligned with company standards, goals, and the learner's needs
• Managed a Learning Management System (LMS), establishing design standards for completion records and reporting, tracking compliance objectives, and training the trainers and leadership on administrative functions
• Identified, troubleshooted, and resolved problems with course design, LMS configuration, and infrastructure
• Mentored trainers about instructional and learning experience design best practices and course authoring tools
• Managed multiple projects simultaneously, delivering high-quality results within tight deadlines
• Enhanced learner engagement across a diverse global audience by incorporating innovative techniques, creative delivery mechanisms, multimedia, and interactive elements into instructional materials
• Transformed technical documentation into user-friendly learning resources suitable for both novice and experienced learners alike
• Developed and prepared presentation materials; write, direct, edit audio and videos
• Co-Led an international Affirm Neurodiversity Community Group

• Led a remote team of eLearning and instructor-led instructional and learning experience designers
• Coached, mentored, and audited the ID/LXD team to ensure instructional effectiveness and brand quality across an average of 50 projects per month, over $4M in projects per year
• Resourced, staffed, hired, trained, and interviewed new and experienced instructional and learning experience designers
• Set the instructional strategy for the products and organization for strategic and everyday work
• Owned process mapping and process improvements to increase team productivity, efficiency, and organizational effectiveness
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
• Consulted with clients about learning experience design solutions, strategies, and best practices
• Assisted sales with scoping and creative solution development for new learning products
• Spoke at conferences (such as ELBX Live) with 500+ virtual attendees
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry

.

• Consulted with clients to accurately identify training gaps and define an appropriate learning solution based on their needs
• Analyzed client materials to identify gaps, gather questions, and isolate the core performance objectives to deliver against during the design process
• Brought the eLB custom mission statement to life for each course through instructionally sound, creative, visual, and immersive storyboard designs
• Designed and developed custom eLearning courses in Storyline, Rise, Lectora, Cenario VR, and Adobe Captivate (including 508 compliant courses)
• Remediated material through an internal and external QA feedback process
• Managed multiple instructional design projects concurrently, meeting deadlines and exceeding client expectations
• Mentored junior instructional designers, providing guidance on instructional design best practices and professional development opportunities

• Exhibited superior talents in designing, developing, and maintaining training curriculum for more than 800 personnel
• Created new written documentation for over 100 curriculum modules, including facilitator guides, scripts, participant guides, and supplemental materials
• Performed yearly training needs assessments across all departments at Blue Advantage to identify training gaps and restructure lesson plans for Claims and Customer Service
• Used various applications, such as Articulate Storyline and Adobe Captivate to develop blended learning courses and online learning courses that provided scenario challenges, call simulations, information about key customers, system release and updates, professional growth, and benefit changes
• Prepared written procedures and trained staff on the use of the Sum Totals Blue & You University LMS
• Managed large-scale instructional re-design projects involving a team of trainers and analysts to restructure and improve all existing training documentation, which entailed auditing and editing more than 100 training modules
• Developed comprehensive training plans for various topics, leading to improved learner engagement and knowledge transfer.