Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDIE JONES

Houston,TX

Summary

Dedicated and detail-oriented professional with experience in human resources, customer service, and banking operations. Skilled in handling sensitive employee matters, resolving customer inquiries, and supporting HR functions with a strong focus on confidentiality, accuracy, and employee engagement. Seeking to leverage a diverse background into an impactful role that fosters company growth and professional development.

Overview

8
8
years of professional experience

Work History

HR Administrator

Trash Butler
12.2024 - 02.2025
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
  • Improved communication between employees and management during leaves of absence, fostering a supportive work environment.

HR Assistant

Amazon
01.2022 - 07.2024
  • Provided front-line HR support to Amazon employees, delivering policy information, pay and benefits guidance, and issue resolution.
  • Handled confidential data and managed sensitive employee situations with discretion and professionalism.
  • Processed payroll adjustments and ensured regulatory compliance.
  • Guided employees on using self-service HR platforms for real-time time tracking and HR queries.
  • Fielded 100-250+ daily inquiries via phone, email, and fax, ensuring timely and accurate responses.

Priority Banker

Regions Bank
01.2023 - 06.2023
  • Assisted clients with account services, loan applications, and new product enrollments.
  • Monitored accounts for suspicious activity and prevented fraudulent transactions.
  • Educated clients on banking products, optimizing financial decisions through product knowledge.
  • Processed ACH payments, wire transfers, and other high-value transactions with precision.
  • Resolved escalated customer issues using conflict resolution strategies and policy expertise.

Customer Service Representative

Zions Bancorporation - Amegy Bank
10.2019 - 03.2021
  • Delivered responsive, personalized banking support via high-volume inbound calls.
  • Resolved account inquiries, updated customer data, and supported digital banking access.
  • Identified and assisted customers impacted by fraud, theft, or identity theft.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Asurion
09.2016 - 12.2018
  • Managed customer support calls with professionalism and empathy.
  • Addressed product inquiries and escalated technical or account issues as needed.
  • Maintained updated and accurate records across all service interactions.

Education

High School Diploma -

Marque Learning Center
Houston, TX
04.2011

Skills

  • HR Policies & Procedures
  • Benefits & Payroll Support
  • Customer Relationship Management
  • Conflict Resolution
  • Employee Relations
  • Account Reconciliation
  • Fraud Prevention & Security
  • Personnel Documentation
  • Process Improvement
  • High-Volume Call Management

Timeline

HR Administrator

Trash Butler
12.2024 - 02.2025

Priority Banker

Regions Bank
01.2023 - 06.2023

HR Assistant

Amazon
01.2022 - 07.2024

Customer Service Representative

Zions Bancorporation - Amegy Bank
10.2019 - 03.2021

Customer Service Representative

Asurion
09.2016 - 12.2018

High School Diploma -

Marque Learning Center

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