Brandie Miles
Administrative Assistant
Eureka,UT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Consultus
Spanish Fork , Utah
11.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and collection data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Process and package client checks.
Receptionist
C-A-L Ranch Distribution Center
Payson , UT
06.2019 - 11.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Business Office Manager
Heritage Hills Care Center
Nephi, UT
12.2007 - 03.2019
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Processed and verified invoices to secure accuracy of billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Provided excellent customer service, developing and maintaining client relationships.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Encoded and canceled checks using bank machines.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Disbursed petty cash by recording entries and verifying documentation.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Liaised between patients, insurance companies, and billing office.
- Filed and updated patient information and medical records.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Evaluated patients' financial status and established appropriate payment plans.
- Prepared billing correspondence and maintained database to organize billing information.
- Posted and adjusted payments from insurance companies.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Located errors and promptly refiled rejected claims.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Managed collections claims for unpaid bills against estates of debtors.
- Identified and resolved patient billing and payment issues.
- Precisely evaluated and verified benefits and eligibility.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Education
High School Diploma -
Tintic High School
Eureka, UT 08.1986 - 1991.05
General
Snow College
Ephraim, UT 03.2016 - 2016.07
Skills
Office administration
undefinedcertified notary public
Notary public expires on January 31, 2026.
Timeline
Administrative Assistant
Consultus
11.2021 - 03.2023
Receptionist
C-A-L Ranch Distribution Center
06.2019 - 11.2021
General
Snow College
03.2016 - 2016.07
Business Office Manager
Heritage Hills Care Center
12.2007 - 03.2019
High School Diploma -
Tintic High School
08.1986 - 1991.05
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