Brandie Miles
Administrative Assistant
Eureka,UT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Consultus
Spanish Fork , Utah
11.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and collection data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Process and package client checks.
Receptionist
C-A-L Ranch Distribution Center
Payson , UT
06.2019 - 11.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Business Office Manager
Heritage Hills Care Center
Nephi, UT
12.2007 - 03.2019
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Processed and verified invoices to secure accuracy of billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Provided excellent customer service, developing and maintaining client relationships.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Encoded and canceled checks using bank machines.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Disbursed petty cash by recording entries and verifying documentation.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Liaised between patients, insurance companies, and billing office.
- Filed and updated patient information and medical records.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Evaluated patients' financial status and established appropriate payment plans.
- Prepared billing correspondence and maintained database to organize billing information.
- Posted and adjusted payments from insurance companies.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Located errors and promptly refiled rejected claims.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Managed collections claims for unpaid bills against estates of debtors.
- Identified and resolved patient billing and payment issues.
- Precisely evaluated and verified benefits and eligibility.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Education
High School Diploma -
Tintic High School
Eureka, UT 08.1986 - 05.1991
General
Snow College
Ephraim, UT 03.2016 - 07.2016
Skills
Office administration
Meeting minutes
Process optimization
Spreadsheet management
Report Development
Presentation design
Contract agreement preparation
Paperwork drafting
Database administration
Credit and collections
Relationship building
Documentation and control
Technical Support
Employee timesheet processing
MEDISOFT
Office management
Attendance record management
Medical bill auditing
Time management
Project planning
Document conversion
Filing and data archiving
Mail distribution
Workflow planning
Physician billing
Multi-line Telephone Systems
Account Reconciliation
Package routing
Supervising staff
Workers' compensation
Invoice Processing
Social media knowledge
Scheduling
Business administration
Multi-line phone proficiency
Program files maintenance
Sorting and labeling
Customer and client relations
Recordkeeping
Administrative support
Bookkeeping
Mail handling
Writing reports
Employee training and development
Staff Management
Purchase orders organization
certified notary public
Notary public expires on January 31, 2026.
Timeline
Administrative Assistant
Consultus
11.2021 - 03.2023
Receptionist
C-A-L Ranch Distribution Center
06.2019 - 11.2021
General
Snow College
03.2016 - 07.2016
Business Office Manager
Heritage Hills Care Center
12.2007 - 03.2019
High School Diploma -
Tintic High School
08.1986 - 05.1991