Brandie Nelson
La Ceiba,Atlantida, Honduras
Summary
Dynamic outsourcing and operations professional with 5+ years of experience in talent acquisition, HR assistance, client relations, and remote team management. Skilled in recruitment, administrative coordination, and sales, with a strong background in customer service and technical troubleshooting. Adept at optimizing business processes, fostering client relationships, and streamlining virtual workforce solutions. Seeking opportunities to leverage expertise in a fast-paced, results-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Immigration Legal Assistant
Jen Katt Consulting
03.2024 - 07.2024
- Assisted in drafting and reviewing visa applications, petitions, and required immigration forms.
- Managed lawyer's emails, drafted necessary correspondence, and maintained calendars for effective scheduling.
- Engaged clients through email, phone, and video conferencing to obtain essential information.
Real Estate Recruiter & Administrative Coordinator
Fave Realty
12.2022 - 07.2024
- Sourced and screened potential candidates for real estate team openings in New York.
- Connected buyers and agents with listing agents to facilitate property showings.
- Relayed messages from clients to appropriate agents efficiently.
HR Assistant & Recruitment
VA Temp
01.2024 - 04.2024
- Facilitated HR operations by managing employee records, onboarding coordination, and training logistics.
- Handled sourcing, screening, and interviewing candidates.
- Set up appointments, meetings and conferences for employees to discuss announcements and developments.
General Administrative Assistant
Protop VA
08.2022 - 02.2023
- Search properties for sale on Zillow & Facebook with specific criteria, and browse the pictures to determine whether the property matches the acquisition criteria or not
- Communicated with Realtors using email, text, and phone calls to present offers and support negotiation.
- Handled General Administrative Tasks, managed and maintain the client's agenda updated, activities & reminders
Medical Administrative Coordinator
Eleos
08.2022 - 12.2022
- REFERRALS: Managed patient intake, processed referral documentation, and ensured timely communication between patients and specialists.
DOCUMENT MANAGEMENT: Organized and tracked patient records, ensuring compliance with healthcare regulations and timely document submission.
SCHEDULING: Coordinated patient appointment scheduling, including initial bookings, rescheduling, and cancellations, while optimizing provider availability.
Remote Hotel Reservations Specialist
Allied Global
06.2022 - 09.2022
- Coordinated bookings for clients, guaranteeing best value and amenities.
- Provided personalized travel recommendations and itineraries based on client preferences.
- Processed special requests effectively through both phone and email communication.
Customer Service and Sales Specialist
Alorica
04.2022 - 06.2022
- Handled all areas of sales management, focusing on revenue maximization and customer satisfaction.
- Familiar with pharmacy operations, including processing stock orders, assisting with prescription fills, managing online prescription systems, and providing support with Pharmacy & Health Rewards programs
- Facilitated cross-departmental collaboration to enhance customer service workflows.
Sales Team Supervisor & HR Assistant
Worldwide Contact Center
08.2020 - 04.2022
- Promoted from Cold Caller to Supervisor, managing over 100 calls each day.
- Optimized workforce by recruiting, training, and guiding new employees.
- Assisted HR in administrative duties and recruitment, improving onboarding efficiency.
Technical Support & Sales Specialist
Concentrix
02.2020 - 08.2020
- Skilled in supporting, installing, maintaining, troubleshooting, and documenting various IT infrastructure components including PC hardware.
- Directed inbound and outbound communication via phone, email, chat, and orders.
- Conducted sales activities effectively.
Health Insurance Transfer Agent
Caribbean Contact Center
03.2019 - 01.2020
- Demonstrated expertise in explaining health insurance plans, coverage options, premiums, deductibles, and co-payments.
- Navigated multiple systems and databases to access customer information accurately.
- Achieved high conversion rate by consistently setting up appointments from over 80% of phone calls.
Education
Bachelor's Degree In Human Resources - Human Resources Management
CEUTEC
04-2025
Bachelor in Science - Humanities & Technology
Enmanuel Bilingual School
12-2018
Skills
- Bilingual
- Strong Work Ethic
- Leadership
- Problem-Solving & Critical Analysis
- Team Management
- Multi-Tasking
- Immigration Inquiries
- Talent Acquisition & HR Assistance
- Client Relations
- Technical Troubleshooting
- Customer Service
- Supervising
- Effective multitasking
Languages
English
Proficient
C2
Spanish
Proficient
C2
www.linkedin.com/in/brandie-nelson-7492ab207
CRM & Software Proficiency
- Customer Relationship Management (CRM): Follow Up Boss, Zbuyer, Go High Level, Client Tether
- Call & Communication Systems: InContact, Callnovo
- Marketing & Automation: Mailchimp, Notion
- Order & Operations Management: OMA (Order Management Application), OTC, Cyclops
- Real Estate & Transaction Management: MLS, DocuSign
- Technical & Cloud Platforms: Amazon Web Services (AWS), IBM AS/400, Workspot, Web EMR (ECW)
- Project & Workflow Management: Websoe, GPS Insight
Certification
- Certificate of Remote And Collaborative Work (Apr 2021)
- Certificate Tools For Customer Service Attention (Sep 2021)
- 2022 Annual HIPAA and Cybersecurity Training (Aug 2022)
- Personal Finance (Oct 2022)
- EF SET Certificate (Dec 2022)
- Soft Skills (Jan 2023)
- Housekeeping Of The Quarter (Sep-Dec 2024)
- Human Talent Management (Feb 2025)
Timeline
Immigration Legal Assistant
Jen Katt Consulting
03.2024 - 07.2024
HR Assistant & Recruitment
VA Temp
01.2024 - 04.2024
Real Estate Recruiter & Administrative Coordinator
Fave Realty
12.2022 - 07.2024
General Administrative Assistant
Protop VA
08.2022 - 02.2023
Medical Administrative Coordinator
Eleos
08.2022 - 12.2022
Remote Hotel Reservations Specialist
Allied Global
06.2022 - 09.2022
Customer Service and Sales Specialist
Alorica
04.2022 - 06.2022
Sales Team Supervisor & HR Assistant
Worldwide Contact Center
08.2020 - 04.2022
Technical Support & Sales Specialist
Concentrix
02.2020 - 08.2020
Health Insurance Transfer Agent
Caribbean Contact Center
03.2019 - 01.2020
Bachelor's Degree In Human Resources - Human Resources Management
CEUTEC
Bachelor in Science - Humanities & Technology
Enmanuel Bilingual School
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