Brandie Phillips
Claremore,OK
Overview
19
19
years of professional experience
Work History
STORE MANAGER
Dollar General Corporation
Claremore, OK
08.2018 - Current
- Lead full‑scale store operations, including cash handling, scheduling, merchandising, and compliance.
- Drive sales performance through strategic planning, promotional execution, and team coaching.
- Oversee inventory accuracy, replenishment, and shrink reduction through proactive controls.
- Establish and enforce customer service standards to ensure consistent, high‑quality experiences.
- Resolve escalated customer issues with professionalism and solution‑focused communication.
- Recruit, train, and mentor employees to build a capable, motivated workforce.
- Analyze financial reports to identify trends, cost‑saving opportunities, and operational improvements.
- Manage daily banking procedures and maintain financial accuracy.
- Prepare monthly performance reports to support district‑level decision‑making.
COLLECTIONS MANAGER
Customer Choice Lease to Own
Muskogee, OK
12.2012 - 06.2018
- Developed and refined operational strategies to improve workflow efficiency and service quality.
- Mentored staff, conducted performance evaluations, and supported professional development.
- Led onboarding and training programs for new employees.
- Collaborated with leadership to align departmental goals with company objectives.
- Maintained strong customer communication to improve satisfaction and retention.
- Demonstrated conflict‑resolution skills in high‑pressure situations.
- Ensured quality control and compliance across all team outputs.
CASHIER
Muskogee Discount Foods
Muskogee, OK
01.2007 - 09.2012
- Delivered fast, accurate checkout service while maintaining a clean and organized work area.
- Supported store operations through stocking, merchandising, and customer assistance.
Timeline
STORE MANAGER
Dollar General Corporation
08.2018 - Current
COLLECTIONS MANAGER
Customer Choice Lease to Own
12.2012 - 06.2018
CASHIER
Muskogee Discount Foods
01.2007 - 09.2012