Brandie Posey
Summary
With six years of customer service and managing experience it has been able to not only provide me with outstanding customer service but also introduce partners to strategies effective beyond expectation. Leading , consulting a team through development and implementation of all aspects of client solutions. Helping businesses blossom to highest potential.
Overview
7
7
years of professional experience
Work History
Patient Care Technician - CCHT
04.2024 - Current
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
Assistant Store Manager
FedEx Office
03.2022 - 04.2024
- Organizing and filling important paperwork
- Creating schedules for employees
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Team Leader
Macy's Department Store
08.2018 - 01.2022
- Overseen 5-8 employees daily coaching and developing them to have business like mindset.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Business Administration
Grand Canyon University
High School Diploma -
University High School
06.2016
Skills
- Proficient in
- Organizing
- Scheduling
- Microsoft Excel
- Outlook
- Photoshop
- Store Operations
- Systems and software expertise
- Customer Service and Engagement
Timeline
Patient Care Technician - CCHT
04.2024 - Current
Assistant Store Manager
FedEx Office
03.2022 - 04.2024
Team Leader
Macy's Department Store
08.2018 - 01.2022
High School Diploma -
University High School
Business Administration
Grand Canyon University
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