Brandie Taylor

• Assisted customers via phone, email, chat, and in-person with billing and account inquiries.
• Researched and resolved concerns regarding high bills, service interruptions, and account discrepancies.
• Processed payments and established payment arrangements while explaining billing charges.
• Created and updated service orders for field technicians, including meter checks and disconnections.
• Maintained accurate account information within utility management systems to ensure data integrity.
• Educated customers on conservation programs, rebates, rate plans, and assistance options.
• Adhered to company policies and regulatory standards to ensure compliance.
• Escalated complex issues to supervisors when necessary to facilitate resolution.

Customer Support & Troubleshooting
• Respond to customer inquiries via phone, chat, or email regarding QuickBooks Payroll
• Diagnose and resolve payroll processing errors, tax calculation issues, and software glitches
• Guide users through payroll setup, employee onboarding, and direct deposit configuration
• Assist with login issues, account access, and subscription management

• Delivered exceptional customer service with friendly, patient, and solution-oriented approach.
• Troubleshot technical issues across iPhone, iPad, Mac, Apple Watch, Apple ID, and iCloud.
• Utilized internal tools to diagnose problems and guide customers through effective solutions.
• Answered product inquiries and explained features, settings, and best practices clearly.
• Managed customer experience from initiation to resolution with empathy and clarity.
• Maintained up-to-date knowledge on Apple products and updates to ensure accurate information.
• Collaborated with teammates and escalated issues as necessary for timely resolutions.

• Maintained confidential personnel files in compliance with company policy.
• Supported adherence to federal and state labor laws.
• Assisted with audits and documentation requests to ensure accuracy.

• Entered and updated employee information in HRIS and compliance systems.
• Maintained digital and physical personnel files for regulatory adherence.
• Tracked required documents, including I‑9s, driver files, certifications, and background checks.
• Ensured records complied with DOT and company standards.
• Conducted regular audits of files for accuracy and completeness.
• Supported HR in distributing and collecting policy acknowledgments.

• Troubleshot connectivity, software, and device problems efficiently.
• Guided customers through solutions using clear, straightforward language.
• Created detailed work logs and technical documentation within the ticketing system.

• Maintained excellent customer rapport by actively listening and addressing concerns.
• Effectively communicated with users of varying technical skill levels.

• Troubleshot product and service issues, providing clear resolutions efficiently.
• Addressed questions on product usage, delivery status, warranties, and policies seamlessly.
• Processed returns, exchanges, and warranty claims accurately.

• Followed up diligently to ensure complete issue resolution.
• Maintained precise records of customer interactions and resolutions.
• Logged issues in CRM or ticketing systems consistently.

• Executed venipunctures, fand blood-draw procedures to minimize patient discomfort.

• Assisted in slide preparation, staining, and preservation of specimens.
• Ensured proper storage and tracking of samples to maintain chain-of-custody integrity.
• Maintained cleanliness and organization of laboratory environment while adhering to safety standards.

• Monitored supply levels, restocking reagents, slides, and consumables as necessary.
• Retrieved laboratory reports accurately and organized lab records and digital files.