Brandi S. Davis
Kalamazoo
Summary
Achieved significant improvements in customer satisfaction and operational efficiency as a Store Manager at Dollar General, leveraging strong problem-solving and customer service skills. Excelled in multitasking and organizing inventory, leading teams with proactive communication, and enhancing customer relations.
Overview
23
23
years of professional experience
Work History
Store Manager
Dollar General
10.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Family Dollar
02.2002 - 08.2009
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Osborn High School
Detroit, MI06.1994
Skills
- Customer Service
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Dollar General
10.2009 - Current
Store Manager
Family Dollar
02.2002 - 08.2009
High School Diploma -
Osborn High School
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