Brandis Dukes
Upper Arlington,OH
Summary
Quality-oriented professional with 18+ years of experience and a proven knowledge of benefits / compensation, employee engagement, and hiring, training & coaching negotiations. Aiming to leverage my skills to successfully fill the State Controlled Sales Rep role at your company.
Overview
18
18
years of professional experience
Work History
Customer Account Specialist
C.H. Robinson
Grandview Heights, OH
03.2024 - Current
- Resolved customer inquiries and issues, fostering strong client relationships.
- Implemented process improvements to increase operational efficiency in account management.
- Analyzed account data to identify trends and recommend actionable solutions.
- Trained new hires on customer service protocols and best practices for account handling.
- Used Microsoft Excel and Microsoft Word to keep accurate records pertaining to inventory and account notes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Collected and analyzed data to learn more about consumer behavior.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Running one of the most profitable accounts in the C.H. Robinson portfolio. Account profits have raised month over month by 20%
Bartender Supervisor
Legacy Smokehouse/Rickhouse 41
Hilliard, OH
05.2023 - Current
- Supervised bartending staff, ensuring adherence to service standards and operational procedures.
- Trained new bartenders on cocktail preparation and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented training programs that improved team efficiency and product knowledge.
Capacity Portfolio Representative
C.H. Robinson
Grandview Heights, OH
06.2022 - 03.2024
- Led cross-functional teams in strategic initiatives to streamline operational processes.
- Developed training materials for new representatives, improving onboarding effectiveness.
- Implemented process improvements that increased productivity within the team environment.
- Oversaw performance metrics to drive accountability and continuous improvement among staff.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Vice President
SDV Transport Inc/The Promise Inc
Columbus, OH
08.2015 - 06.2022
- Facilitated communication between ownership and employees by addressing operational and HR inquiries, interpreting contracts, and drafting policies.
- Guided managers in implementing operational and organizational policies.
- Executed staffing responsibilities, including recruitment, termination, and administering disciplinary actions.
- Facilitated new employee orientation to cultivate positive attitudes towards company objectives.
- Advocated for company interests during personnel and growth strategy meetings.
- Facilitated outplacement and relocation assistance for terminated employees.
- Established operational policies and standards, including safety protocols and hazardous goods management.
- Facilitated collaboration among staff members to establish work goals and objectives.
- Directed staff planning, organization, and management to achieve alignment with company standards.
- Addressed and resolved customer and shipper complaints to enhance satisfaction.
Bartender
The Goat
Dublin, OH
08.2011 - 01.2022
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Arrange bottles and glasses to make attractive displays.
- Take beverage orders from serving staff or directly from patrons.
Manager
SDV Transport Inc/The Promise Inc
Columbus, OH
08.2008 - 08.2015
Education
High School Diploma - Psychology
The Ohio State University
Columbus, OHHigh School Diploma -
Shawnee High School
Lima, OH08.2002
Skills
- Strong negotiation
- Client retention strategies
- Industry expertise
- Financial acumen
- Customer relationship development
- Report writing
- Schedule coordination
Timeline
Customer Account Specialist
C.H. Robinson
03.2024 - Current
Bartender Supervisor
Legacy Smokehouse/Rickhouse 41
05.2023 - Current
Capacity Portfolio Representative
C.H. Robinson
06.2022 - 03.2024
Vice President
SDV Transport Inc/The Promise Inc
08.2015 - 06.2022
Bartender
The Goat
08.2011 - 01.2022
Manager
SDV Transport Inc/The Promise Inc
08.2008 - 08.2015
High School Diploma - Psychology
The Ohio State University
High School Diploma -
Shawnee High School