Brando Piña
Austin,TX
Summary
Proficient sales professional with extensive experience in account management, leadership, and sales strategies. Known for building strong client relationships and utilizing CRM systems to enhance operational efficiency. Aiming to leverage expertise to drive significant sales results.
Overview
8
8
years of professional experience
Work History
Insurance Sales Agent
Luminary Life
Austin, TX
05.2025 - 04.2026
- Assisted clients in identifying insurance needs and recommending appropriate coverage options.
- Developed and maintained client relationships through regular follow-ups and personalized communication.
- Utilized CRM software to manage leads, track interactions, and streamline sales processes.
- Educated clients on policy details, benefits, and claims processes to enhance understanding and satisfaction.
Sales Supervisor
Charter Spectrum
San Antonio, TX
08.2024 - 01.2025
- Led a team of 15 agents to achieve sales targets through effective coaching and performance management.
- Monitored daily operations to ensure compliance with company policies and operational standards.
- Fostered a positive work environment, enhancing team morale and reducing turnover rates through mentorship programs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed training programs that enhanced staff product knowledge and improved customer service skills.
Sales Agent & Mentor
Charter Spectrum
San Antonio, TX
09.2021 - 07.2024
- Developed and maintained strong customer relationships to enhance retention and satisfaction.
- Executed sales strategies to meet daily targets, ensuring consistent achievement of quotas.
- Analyzed customer needs to recommend tailored service solutions, improving overall client experience.
- Collaborated with team members to streamline sales processes, increasing operational efficiency.
Sales & Customer Service Agent
Charter Spectrum
McAllen, TX
08.2020 - 08.2021
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Utilized CRM systems to track and manage customer interactions effectively.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales & Customer Service Mentor
Teleperformance
McAllen, TX
01.2019 - 05.2020
- Provided training and mentorship to new sales agents, fostering a collaborative team environment.
- Mentored sales teams to enhance product knowledge and customer engagement strategies.
- Developed training materials to improve onboarding processes for new sales representatives.
- Conducted regular coaching sessions to refine sales techniques and boost team morale.
Sales & Customer Service Agent
Ticketmaster
McAllen, TX
01.2018 - 12.2018
- Delivered exceptional customer support through various communication channels, enhancing client satisfaction.
- Resolved complex customer issues by analyzing needs and recommending appropriate solutions.
- Utilized CRM systems to track interactions, enabling more efficient communication with clients for improved results.
Education
No Degree - Business Administration
South Texas College
McAllen, TXSkills
- CRM software
- Client relations
- Sales management and training
- Client relationship management
- Sales process
- Account management
- Rapport and relationship building
Accomplishments
- Achieved and maintained a spot in the the top 10% of employees based of my performance in every company I have worked for.
- Got offered and granted leadership positions in all of the companies I have worked for
Languages
English
Spanish
Timeline
Insurance Sales Agent
Luminary Life
05.2025 - 04.2026
Sales Supervisor
Charter Spectrum
08.2024 - 01.2025
Sales Agent & Mentor
Charter Spectrum
09.2021 - 07.2024
Sales & Customer Service Agent
Charter Spectrum
08.2020 - 08.2021
Sales & Customer Service Mentor
Teleperformance
01.2019 - 05.2020
Sales & Customer Service Agent
Ticketmaster
01.2018 - 12.2018
No Degree - Business Administration
South Texas College