Brandon Abram

Highly motivated and results-driven professional with a strong background in customer service, IT support, and IT Deployment management. Driven by a genuine calling to help others, I am seeking a challenging position where I can leverage my skills and experience to make a meaningful impact. Proven expertise in efficiently troubleshooting technical issues, managing logistics, and adapting to new technologies and procedures. Known for consistently increasing productivity, streamlining processes, and delivering outstanding results. Committed to contributing to a team's success through strong collaboration, a proactive approach, and an unwavering dedication to providing exceptional service and support.

• Supervised team of 14 staff members.
• Took over a VOIP conversion project for 2400+ stores that was 13% completed over a 1.5 year period and took the project to completion in 10 months.
• Negotiated a deal to convert phone system to VOIP, resulting in $30K annual savings.
• Responsible for resolution of all unresolved issues for incomplete hardware installs for a rollout of 2400+ stores, with a 100% completion rate.