Brandon Aguas

Delivered executive-level client communications, consistently surpassing customer satisfaction metrics in high-volume call center environment.

Specialized in retail banking, managed accounts and credit cards, resolving fraud issues and processing reimbursements.

Provided technical support for online banking access and multi-factor authentication, enhancing user experience.

Managed sensitive account transactions, upholding financial control standards.

Managed diverse portfolio of trucking fleet companies, delivering tailored safety compliance solutions and strategic oversight to enhance client operations.

Guided clients through Department of Transportation compliance requirements, supporting audits and liaising with officials to ensure regulatory adherence.

Drove business growth by upselling safety compliance services, insurance products, and permits, surpassing sales targets consistently.

Expanded client base by sourcing, enrolling, and onboarding new trucking enterprises into Simplex Group network, strengthening market presence.

• Coordinated banquet setups to enhance guest experience and satisfaction.
• Supervised staff to uphold service quality and streamline event operations.
• Communicated with clients to finalize event details and accommodate special requests.