Brandon Alexander Ibarra
Summary
Current student working toward a Certification in I&E and pursuing a passionate career.
Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Crew Leader
Evergreen North America
10.2024 - Current
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Loaded and unloaded materials and equipment onto site specific areas
- Managed safe and efficient use of tools and equipment.
- Digging, trenching, hydroblasting and vacuum truck work
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Inspected tools and equipment to maintain safety and efficiency.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Provided labor support for Austin, P66 Operations, Rice and other skilled trades.
Product Specialist
Mercedes Benz Of San Antonio
02.2024 - 10.2024
- Continually expanded knowledge of Mercedes vehicles product line.
- Researched product's technical specifications and accurately communicated information.
- Assisted customers with demonstrations to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- assisted new and existing customers in learning and understanding how their vehicles function and operate within the interior of the vehicle.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Shift Leader
MOD Pizza
03.2023 - 02.2024
- Executed cash management duties with POS and shift reports.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
- Motivated employees to optimize team performance.
- Resolved customer complaints to maintain positive relationships.
- Greeted new arrivals and delivered excellent customer service.
- Maintained pleasant working environment for customer service team.
- Delivered reliable customer service to guests upon arrival.
- Resolved escalated customer service issues or concerns.
- Oversaw excellent customer service to encourage repeat business.
- Increased client retention rates by optimizing customer service strategies.
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
Assistant Store Manager
All Star Elite
10.2023 - 01.2024
- Oversaw expenses, deposits and receipts to support recordkeeping.
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
- Exceeded revenue targets through strategic promotional planning and merchandising strategies.
- Collaborated with store manager to meet revenue goals.
- Developed and strengthened teams through thoughtful sales floor leadership.
- Ran promotions and in-store events to increase sales.
- Inspired team members to drive performance, collaboration and teamwork.
- Reviewed financial data such as revenue, expenses, profit margins to support decision-making processes.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
Shift Supervisor
CVS Health
11.2020 - 10.2022
- Motivated employees to optimize team performance.
- Responded to all customer concerns or issues promptly and professionally.
- Top percentile in CVS Carepass sales
- Executed cash management duties with POS and shift reports.
- Identified and resolved conflicts between workers to promote teamwork.
- Counted drawers and followed proper daily cash handling procedures.
- Planned and supervised job task assignments, upholding quality standards.
- Implemented into working in Pharmacy area
- Addressed and resolved customer concerns and complaints.
- Monitored and improved customer service team performance.
- Delivered reliable customer service to guests upon arrival.
Technician
Evergreen North America
06.2020 - 08.2020
- Stocked and maintained vehicle and equipment to prepare for daily required duties.
- Operated refinery equipment to maintain safe and efficient production processes.
- Collaborated with other operators, supervisors, and engineers to optimize refinery operations.
- Implemented continuous improvement initiatives to enhance efficiency, safety, and product quality.
- Logged production activities and prepared reports for management.
Sales Associate
Vans
09.2019 - 05.2020
- Voted top shoe salesman for 3 months in a row
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Assisted customers with sales and service needs.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Helped customers navigate store, complete sales and process returns.
- Informed customers of promotions and special offers to increase sales.
- Built attractive displays and merchandised products.
- Rotated stock using clearance markdowns and special sales promotions.
- Handled issues professionally to company standards.
- Resolved customer concerns using strong communication and conflict management skills.
- Created great customer experiences with personalized sales support.
- Delivered consistent service to develop customer base.
- Secured consistent customer sales with knowledgeable, friendly support.
Delivery Driver/Associate
Panera Bread
09.2018 - 08.2019
- Voted for 'Best Attitude' out of all employees at a christmas meeting
- Strived to work within a team or even alone
- Made sure everyone was in sync, and I brought in a positive attitude into a tensive work environment at the time.
- Cleaned and maintained delivery vehicle to meet professional standards.
- Collected and recorded customer payments with accuracy.
- Coordinated suitable routes to meet schedule demands.
- Interacted with members of public politely and professionally.
- Met deadlines while working autonomously in fast-paced environment.
- Delivered highest level of service to satisfy and retain customers.
- Followed directions from dispatch to adjust delivery plans.
Education
Associate - Biology
Texas State University
San Marcos, Texas, TXAssociate in Science (A.S.) - General Studies
Frank Phillips College
Borger, TX05.2022
High School Diploma - General Studies
Brazoswood High School
TX05.2018
I&E Certification - I&E
Frank Phillips College
Borger, TX05-2026
Skills
- Microsoft Office, Google Docs
- Shift Management
- Sales
- Interpersonal Communication
- Customer Service
- Decision Making
- Multilingual
- Tutoring
- POS
- Public speaking
- Time management
- Typing
- Presentation skills
- Complaint Handling
- Attention to Detail
- Active Listening
- Empathy Display
- Product Knowledge
- Problem Solving
- Customer Retention
- Team Collaboration
- Effective Communication
- Computer Proficiency
- Up-selling Abilities
- Positive Attitude
- Conflict Resolution
- Goal Setting
- Analytical Thinking
- Inventory Control
- Strategic Planning
- Employee Motivation
- Leadership Abilities
- Data Analysis
- Time Management
- Adaptability
- Decision-making
- Customer relationship management (CRM)
- Crew coordination
- Work task assignments
- Verbal and written communication
- Teamwork and collaboration
- OSHA requirements
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
ADDITIONAL INFORMATION
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Ambitious and motivated to find career path and excel
- Great to work with and be around (Creates a positive work environment)
- Full time hours preferred
- Fluent in Spanish
- Advanced in American Sign Language
Timeline
Crew Leader
Evergreen North America
10.2024 - Current
Product Specialist
Mercedes Benz Of San Antonio
02.2024 - 10.2024
Assistant Store Manager
All Star Elite
10.2023 - 01.2024
Shift Leader
MOD Pizza
03.2023 - 02.2024
Shift Supervisor
CVS Health
11.2020 - 10.2022
Technician
Evergreen North America
06.2020 - 08.2020
Sales Associate
Vans
09.2019 - 05.2020
Delivery Driver/Associate
Panera Bread
09.2018 - 08.2019
High School Diploma - General Studies
Brazoswood High School
Associate - Biology
Texas State University
Associate in Science (A.S.) - General Studies
Frank Phillips College
I&E Certification - I&E
Frank Phillips College