Brandon Amico
Wappingers Falls
Summary
A successful devote employee looking to bring his passion and enthusiasm. Focusing on the physical layout and backend construction of servers and their connected systems. Skilled in troubleshooting hardware from experience with hospital and college applications, system maintenance, and network configuration. Experience and dedication speaks volumes. Adept at training users on new applications and technologies, working with remote users.
Overview
13
13
years of professional experience
Work History
Patient Service Advocate in Radiology
NorthEast Provider Services
08.2021 - Current
- Assisted in the scheduling process for appointments and follow-up visits
- Provided support to Technicians during examinations when needed
- Conducted quality assurance reviews of patient files for completeness and accuracy
- Assisted patients with insurance coverage issues and provided guidance on payment options
- Maintained compliance with federal, state, and local laws governing healthcare practices
- Facilitated multi-department communication project
Head Server
Tomas Tapas Bar And Restaurant
04.2013 - 05.2019
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Tracked inventory needs and placed orders depending on sales needs
- Trained staff on operating procedures and company services
- Trained new staff on restaurant policies, procedures, safety protocols, and POS system operations
Physical Therapist Assistant
University Orthopedics L.L.C.
08.2016 - 08.2017
- Assisted Physical Therapists to initiate different patient care plans in outpatient setting
- Documented each patient case with updates in computer system
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Scheduled patient appointments to meet treatment requirements and ensure quality care
- Communicated with physicians to provide updates on patient care
- Motivated patients throughout their rehabilitation process by encouraging them to reach their goals
Education
Bachelor of Science (B.S.) - Information Technology
Mount Saint Mary's University
Newburgh, N.Y.01-2020
Associate of Science (A.S) - Criminal Justice
Dutchess Community College
Poughkeepsie, N.Y.01-2018
High School Diploma -
John Jay High School
Hopewell Junction, N.Y.06-2014
Skills
- HTML Coding
- Web Security
- Cerner Oracle Health Applications
- Team leadership
- Problem Solving
- PC Construction
- Git proficiency
- Training employees
- Conflict Resolution
Timeline
Patient Service Advocate in Radiology
NorthEast Provider Services
08.2021 - Current
Physical Therapist Assistant
University Orthopedics L.L.C.
08.2016 - 08.2017
Head Server
Tomas Tapas Bar And Restaurant
04.2013 - 05.2019
Bachelor of Science (B.S.) - Information Technology
Mount Saint Mary's University
Associate of Science (A.S) - Criminal Justice
Dutchess Community College
High School Diploma -
John Jay High School