Brandon Atkinson
Browns Mills,NJ
Summary
Experienced professional representative dedicated to delivering exceptional results. Collaborative team player adept at adapting to changing needs for reliability and success. Highly skilled in communication, problem-solving, and customer relations, focused on achieving impactful outcomes. Recognized for proactive approach, integrity, and building lasting professional relationships.
Overview
20
20
years of professional experience
Work History
Fleet Representative II
Canon Solutions America
09.2016 - Current
- Increase customer satisfaction by addressing and resolving complaints in a timely manner.
- Fulfill Inbound customer requests related to inquiries, or support request resolution regarding asset management, supplies fulfillment and service dispatch.
- Troubleshoot printing issues related to documents, applications and printer settings.
- Perform ticketing and ticket validation, escalation, follow up and closure activity.
- Communicate with clients to gather, provide and share updated information on open requests.
- Develop and maintain positive customer relations and coordinate with internal departments to properly handle requests and questions.
Customer Service Representative
Delphi Corporation
09.2004 - 10.2008
- Provided support for consumer electronics and parts support phone calls, data base and warranty returns
- Consistently demonstrated positive professional communication and higher level of expertise with customers
- Appropriate use of time management during consumer calls, received positive customer feed back
- Maintained company loyalty, putting focus on Delphi Consumer needs and satisfaction
- Assisted customers with setting up new devices
- Validated and documented issues, parts, problems, product failure and other trends for management reports
- Constantly remained aware of how to install, operate, and troubleshoot all Delphi Consumer Electronics.
Education
Associate of Science - Liberal Arts and Sciences
Rowan College at Burlington County
05.2016
High School Diploma -
Burlington township high school
Burlington Township, NJ06.2003
Skills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Technical troubleshooting
Computer skills
Critical thinking
Problem Solving
Accomplishments
Awarded Canon's Winner's Circle Award in 2019.
Winner’s Circle nominees are employees who have made positive contributions above and beyond the normal scope of their responsibilities throughout the year.
Additional Information
Proficient in MS Office Suite, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Windows 11.
Youth Football Coach
Coaching youth football since 2017.
Timeline
Fleet Representative II
Canon Solutions America
09.2016 - Current
Customer Service Representative
Delphi Corporation
09.2004 - 10.2008
High School Diploma -
Burlington township high school
Associate of Science - Liberal Arts and Sciences
Rowan College at Burlington County
Similar Profiles
Thomas DuellThomas Duell
Client Service Representative at Canon Solutions America- CANON USAClient Service Representative at Canon Solutions America- CANON USA
KYLE DUBOISKYLE DUBOIS
Senior Account Executive at Canon Solutions America / Canon U.S.A.Senior Account Executive at Canon Solutions America / Canon U.S.A.
Maria Dobbins BennettMaria Dobbins Bennett
Third-party Account Processor at Canon Solutions America- CANON USAThird-party Account Processor at Canon Solutions America- CANON USA
Max RenteriaMax Renteria
Technology Operations Representative at Canon Solutions America- CANON USATechnology Operations Representative at Canon Solutions America- CANON USA
Ruth YatesRuth Yates
Business Owner at ThyselfBusiness Owner at Thyself