Brandon Baccus
Branch Manager
DeSoto,TX
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
Work History
Branch Manager
Paramount Staffing
Cedar Hill, TX
10.2016 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managing over 150 employees at one site
Warehouse Manager
Pumps And Controls
Mansfield, TX
02.2011 - 05.2016
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted inventory audits with 96% accuracy following company procedures.
Operation Manager
Home Depot
Lancaster, TX
02.2007 - 01.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Investigated and resolved departmental non-conformances.
- Helped build and review master service agreements for work eligibility.
- Trained new employees on proper protocols and customer service standards.
- Spearheaded department training for appraisals of new components.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Decreased turnover rate by 20%
Education
No Degree - Business Management
Texas Tech University
Lubbock, TX08.2002
High School Diploma -
Duncanville High School
Duncanville, TX05.2000
Skills
- Financial Analysis
- Sales Support
- Business Development
- Employee Training Oversight
- Business Relationship Management
- Process Improvement
- Work Prioritization
- Interviewing and Hiring
- Management of Financial Resources
- Problem Anticipation and Resolution
- Operational Reporting
- Security and Safety Protocols
- Conflict Resolution
- Training and Development
- Hiring and Terminations
- Human Resources Knowledge
Summary about me
I have a competitive nature and golf and pool are my favorite sports to play. Coming from a large family its natural. My father was an entrepreneur so it was always instilled in us to work hard for what we want. I instill the same in my son and daughter. I'm very outspoken and not afraid of a challenge or to speak in a large group.
Timeline
Branch Manager
Paramount Staffing
10.2016 - Current
Warehouse Manager
Pumps And Controls
02.2011 - 05.2016
Operation Manager
Home Depot
02.2007 - 01.2011
No Degree - Business Management
Texas Tech University
High School Diploma -
Duncanville High School
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