Brandon Balbuena
Laurel,MD
Summary
Hardworking and passionate computer engineering student with strong organizational skills eager to enter the engineering field workforce. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dunkin'
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Provider
Block Advisors by H&R Block
01.2023 - 05.2023
- Managed front desk, welcomed clients and answered questions
- Managed appointments and phone calls for a team of tax professionals
- Resolved scheduling conflicts by reaching out to clients and connecting them to appropriate tax pro
- Collaborated with team members to optimize workflows and deliver exceptional customer support.
- Assisted customers in navigating company website, guiding them toward relevant information and online resources.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Domino's Pizza
06.2020 - 11.2022
- Answered phone calls from customers
- Handled transactions
- Prepped food and materials for the day
- Kept workspace organized and sanitized
Education
Computer Engineering
University of Maryland - Baltimore County
Baltimore, MD06.2025
Associate's degree - Computer Engineering
Anne Arundel Community College
05.2023
Skills
- Engineering Coursework
- Work Prioritization
- Customer satisfaction measurement
- IT skills
- Programming
- Data Entry
- Microsoft Office
- Computer Skills
Volunteer Work
Leader of Internet, Church of God, Lanham
- Lead a team responsible for streaming videos of church services and events, ensuring smooth online viewing experiences for congregation members.
- Manage and maintain social media pages to engage with the community and disseminate information about church activities and events.
- Actively seek out opportunities to enhance technology usage within the church and implement changes seamlessly to improve overall effectiveness.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dunkin'
08.2023 - Current
Customer Service Provider
Block Advisors by H&R Block
01.2023 - 05.2023
Customer Service Representative
Domino's Pizza
06.2020 - 11.2022
Computer Engineering
University of Maryland - Baltimore County
Associate's degree - Computer Engineering
Anne Arundel Community College
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