Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dionisi Ballas

Morton Grove,IL

Summary

Dynamic customer service professional and current Finance student at St. Ambrose University, with a strong foundation in accounting and financial analysis. Proven track record at Abt Electronics LLC in resolving complex issues, mentoring team members, and building strong client relationships. Skilled in data entry, problem-solving, and delivering exceptional service while supporting operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Abt Electronics LLC
Glenview, IL
06.2024 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Warehouse Employee

Abt Electronics LLC
Glenview, IL
03.2023 - 06.2024
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Maintained cleanliness of warehouse area by sweeping, mopping, and disposing of trash daily.
  • Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
  • Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
  • Received deliveries, scanned packages, and updated orders in internal database.

Golf Caddy

Sunset Ridge Country Club
Northbrook, IL
04.2019 - 08.2023
  • Caddied for more than 100 golfers during each summer.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Maintained tact and professionalism in high-pressure situations.
  • Organized bag drops before each round and cleaned clubs afterward.

Education

Some College (No Degree) - Finance And Accounting

St. Ambrose Universtiy
Davenport, IA

Skills

  • Financial analysis: the ability to analyze financial data, interpret trends, and assist in decision-making processes developed through coursework in financial accounting and active participation in the Finance Club
  • Data entry: Experience entering and organizing data accurately and efficiently for various projects and coursework
  • Customer service: strong communication and problem-solving skills developed through working in a fast-paced, customer-focused environment at a family-owned business
  • Accounting Principles: Understanding fundamental accounting principles, including financial and managerial accounting, gained through coursework
  • Time management: Effectively balancing academics, athletics, and extracurricular activities, ensuring deadlines and responsibilities are met

Timeline

Customer Service Representative

Abt Electronics LLC
06.2024 - Current

Warehouse Employee

Abt Electronics LLC
03.2023 - 06.2024

Golf Caddy

Sunset Ridge Country Club
04.2019 - 08.2023

Some College (No Degree) - Finance And Accounting

St. Ambrose Universtiy

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Dionisi Ballas