Brandon Beem
Omni-channel Experience Specialist
Charleston,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. During my time as a Project Analyst I gained experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Omnichannel Experience Specialist
Rural King
Mattoon, IL
05.2022 - Current
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Conducted routine outreach to support understanding of policies and procedures.
- Tracked key metrics and developed spreadsheets and data models.
- Utilized specialized software to capture and process data.
ERP Change Specialist
Rural King
Mattoon, IL
04.2021 - 05.2022
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
- Supported smooth launch and user experience through functional end user testing and interface testing.
Product Specialist
Rural King
Mattoon, IL
03.2021 - 04.2021
- Tracked and reported on marketing campaign responses.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
Project Analyst
Rural King
Mattoon, IL
07.2019 - 03.2021
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Partnered with project team members to identify and quickly address problems.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Monitored and tracked project metrics and collected data to share with project members.
- Documented project progress to fulfill project requirements and establish traceability.
Digital Asile Store Opterations Coordinator
Rural King
Mattoon, IL
09.2017 - 07.2019
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Site to Store Coordinator
Rural King
Mattoon, IL
08.2016 - 08.2017
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
E-Commerce Shipper
Rural King
Mattoon, IL
11.2013 - 08.2016
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Checked shipments against paperwork and signed documents.
- Completed daily cycle counts and assisted with monthly audits.
- Processed and restocked returns.
- Picked orders, scanned products and packed boxes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Windsor High School
Windsor, IL 06.2012 - 06.2012
No Degree - Business Marketing
Lake Land College
Mattoon, IL 05.2001 -
Skills
Sales forecasting
Timeline
Omnichannel Experience Specialist
Rural King
05.2022 - Current
ERP Change Specialist
Rural King
04.2021 - 05.2022
Product Specialist
Rural King
03.2021 - 04.2021
Project Analyst
Rural King
07.2019 - 03.2021
Digital Asile Store Opterations Coordinator
Rural King
09.2017 - 07.2019
Site to Store Coordinator
Rural King
08.2016 - 08.2017
E-Commerce Shipper
Rural King
11.2013 - 08.2016
High School Diploma -
Windsor High School
06.2012 - 06.2012
No Degree - Business Marketing
Lake Land College
05.2001 -
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